July 13
• Solve escalated technical issues with customers via email and the occasional phone or video calls • Collaborate closely with Success, Product, Engineering, and other teams • Work with product and engineering to empower customers to resolve their own issues • Identify and implement improvements to the customer experience • Manage high-impact cross-functional projects • Be on-call for urgent system incidents
• 4+ years in a Support Engineering or customer success role at a technical organization • Scripting experience using Bash, Python, or Go • Based in West Coast or Hawaii • Excellent verbal communication skills • Demonstrated ability to write clearly and effectively • Attention to detail – you sweat the small stuff • Ability to empathize with customers • Experience architecting, building, and delivering complex technical or non-technical systems from 0 to 1
• Fully remote role • Opportunity to work with machine learning cloud infrastructure • Competitive salary • Equity
Apply NowJuly 9
51 - 200
🇺🇸 United States – Remote
💵 $97k - $121k / year
💰 $100M Series B on 2022-05
⏰ Full Time
🟡 Mid-level
🟠 Senior
📞 Support Engineer
July 4
11 - 50
🇺🇸 United States – Remote
💰 $2M Post-IPO Equity on 2022-10
⏰ Full Time
🟡 Mid-level
🟠 Senior
📞 Support Engineer