Customer Support Engineer

2 days ago

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Tailscale

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Security • Privacy • Log Processing • Connectivity • Remote Access

51 - 200

💰 $100M Series B on 2022-05

Description

• About Tailscale: building software that securely interconnects people and devices. • Responsible for providing technical support for individuals and companies using Tailscale. • Work closely with Customer Success, Sales, and Engineering teams to deploy Tailscale. • Collaborate with Engineering team to debug and fix customer issues.

Requirements

• 4+ years experience in a support role within a SaaS company. • 1+ years experience with network troubleshooting. • Interpersonal communication skills and the ability to work effectively on a team. • Excellent written communication skills. • A strong desire to work with customers and partners in solving problems.

Benefits

• An inclusive, flexible environment where you can be your authentic self. • A competitive total compensation package. • Comprehensive group benefits with no waiting period. • All-remote with the opportunity to work from anywhere. • Connect with other Tailscalars IRL. • Support for your personal and professional development. • Paid time off and a healthy work-life integration. • A build-your-own home office setup. • Generous parental leave program from your first day.