L3 Support Engineer

October 31

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Gigster

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App development • Web development • Rapid Prototyping • Product Management • software development

11 - 50

Description

• Do you want to work on cutting-edge projects with the world’s best IT engineers? • We help organizations thrive in the cloud. • We offer a wide range of services and technology platforms. • At this time, we are looking for L3 support engineers to join our team and provide support to one of our clients. • Provide technical support/triage (L2&L3 support only) and troubleshooting for IT systems and applications. • Manage and maintain IT infrastructure, including servers, networks, databases, security, backups, and cloud services. • Manage and maintain deployed applications in Azure including custom and off-the-shelf software and components. • Monitor and optimize IT performance, availability, and reliability. • Coordinate and collaborate with other IT engineering teams and vendors.

Requirements

• Tech Stack: • Entra ID and Okta • Cloud/WAN hub, VPN • Azure Cloud Native Services • AWS Cloud Native Services • Kubernetes/Docker • GitLab • PagerDuty • Ansible, Terraform • SumoLogic • Linux • ServiceNow • Experience with Ansible, Terraform • Experience with Azure and AWS Cloud Native Services • Experience with Docker • Experience with AWS • Experience with Python or Java • Experience with Observability (SumoLogic, Dynatrace, Solarwinds) • Experience with CI/CD Pipelines (GitLab CI, Azure DevOps)

Benefits

• Totally remote, full-time (40h/week) • Must be able to work from 5 PM PST to 1 AM PST (8 AM UTC+8 to 5 PM UTC +8) • Flexible paid time off (PTO) - After the first 3 months of employment • Diverse, multicultural working environment • Training and certification opportunities on AWS, GCP, and/or Azure.