Call Center Patient Representative
Yesterday
Description
• The Call Center Patient Representative answers phones promptly and professionally, and is responsible for scheduling patient appointments, entering and updating patient demographic information, and verifying insurance information. • Responsible for acquiring critical demographic, financial, medical and insurance information from patients in a professional, courteous, caring and compassionate atmosphere. • Answers telephones in a professional manner. • Schedules appointments. • Takes messages for patients using electronic medical records. • Verifies and updates patient demographic information. • Registers new patients. • Addresses patient requests and inquiries. • Resolves patient concerns. • Returns calls as necessary. • Updates registration and insurance information for existing patients. • Performs other position related duties as assigned.
Requirements
• High School Diploma or equivalent required. • Previous experience in a busy medical office preferred.
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