Inizio Engage
Inizio Engage is a company that partners with clients in healthcare and beyond to drive strategic, commercial, and creative engagement solutions. Leveraging advanced analytics, unique methodologies, and a team of over 5,000 experts worldwide, Inizio Engage focuses on optimizing decision-making, enhancing patient solutions, and promoting healthcare professionals. The company designs experiences that inspire lasting change, enrich cultures, and enhance business performance. They specialize in areas like medical affairs, patient solutions, and omnichannel commercial engagement, aiming to improve health decisions and treatment outcomes globally.
Behavioral Health Call Center RN
4 days ago
Inizio Engage
Inizio Engage is a company that partners with clients in healthcare and beyond to drive strategic, commercial, and creative engagement solutions. Leveraging advanced analytics, unique methodologies, and a team of over 5,000 experts worldwide, Inizio Engage focuses on optimizing decision-making, enhancing patient solutions, and promoting healthcare professionals. The company designs experiences that inspire lasting change, enrich cultures, and enhance business performance. They specialize in areas like medical affairs, patient solutions, and omnichannel commercial engagement, aiming to improve health decisions and treatment outcomes globally.
📋 Description
• Deliver virtual or telephonic educational support to Behavioral Health Patients. • Provide telephonic and/or in bound or outbound non-promotional disease state educational support. • Provide treatment and medical device product education. • Address patient questions related to their insurance coverage and eligibility for support programs. • Present virtual educational programs to Healthcare Professionals/Patients/Caregivers. • Conducting outbound medication adherence support to patients and/or caregivers. • Enrolling patients/caregiver into educational seminars. • Collecting demographic data for product and service fulfillment. • Maintain excellent quality and superior customer service while adhering to program talking points. • Attend and complete all training courses and competency assessments.
🎯 Requirements
• US RN License OR Licensed Clinical Social Worker Required • Must have recent Psychology experience within a Mental Health facility or clinic • Working knowledge of prior authorizations and benefit investigations highly preferred • Associates degree/bachelor’s degree or equivalent work related experience • Prior Phone experience is highly preferred • Demonstrate effective and professional communication and ability to explain complex healthcare topics in layman’s terms • Technical knowledge of health care reimbursement from a patient and provider perspective (e.g., authorizations, appeals process) • Excellent interpersonal skills with pleasant telephone manner and articulate phone voice • Competency with Call Center Telephone Technology - minimum 1-year call center or virtual/tele-health high-touch, high quality customer service experience is preferred. • Demonstrable organizational skills • Evidence of continual professional development and a desire to update professional knowledge base regularly
🏖️ Benefits
• Competitive compensation • Excellent Benefits – accrued time off, medical, dental, vision, 401k, disability & life insurance, employee discounts/promotions • Competitive environment with company wide recognition, contests and coveted awards • Exceptional company culture • Recognized as a Great Place to Work in 2022 and 2023 Fortune Best Workplaces in Biopharma 2022
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