Junior Technical Support Analyst

September 24

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Improvado

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All-In-One Reporting Platform • Marketing Performance • Visualization • ETL • Google Data Studio

51 - 200

Description

• Help users fix data discrepancies • Communicate with customers via Helpdesk (Jira) or video calls (Google Meet) • Identify, research, and escalate customer problems to the appropriate team • Solve various technical data-related issues using SQL, Kibana, etc. • Document regular cases • Work cross-functionally with the Customer Success, Product, Analytics, and Engineering Teams • Be an expert on Improvado products

Requirements

• 1+ year of experience as a Technical Support Analyst or in a similar role • Experience with SQL, including an understanding of select queries, filtering, and aggregate queries • Basic understanding of the Linux terminal • Advanced or fluent English • Customer-oriented mindset ready to support clients in various cases

Benefits

• Remote-first environment • Strong product/market fit: marketing data product for US-based enterprises • 27 days of PTO per year • US holidays and additional days off • Extremely fun & open startup environment • Professional development reimbursement