Samsara
Samsara is a technology company that provides a comprehensive operations platform aimed at improving the efficiency, safety, and sustainability of organizations. Their solutions include video-based safety, vehicle telematics, equipment monitoring, workforce applications, and site visibility. Samsara serves a wide range of industries, including transportation, logistics, construction, and government. The platform connects people, systems, and data, enabling organizations to make faster, data-informed decisions. Samsara's Connected Operations technology helps complex organizations operate more effectively by offering real-time GPS, proactive alerts, compliance training, and asset tracking.
Technical Support Engineer
6 days ago
Samsara
Samsara is a technology company that provides a comprehensive operations platform aimed at improving the efficiency, safety, and sustainability of organizations. Their solutions include video-based safety, vehicle telematics, equipment monitoring, workforce applications, and site visibility. Samsara serves a wide range of industries, including transportation, logistics, construction, and government. The platform connects people, systems, and data, enabling organizations to make faster, data-informed decisions. Samsara's Connected Operations technology helps complex organizations operate more effectively by offering real-time GPS, proactive alerts, compliance training, and asset tracking.
📋 Description
• Samsara is looking for an experienced Technical Support Engineer to provide world-class hardware and software support experience to our customers. • You will be a part of our Tier 2 support team within the umbrella of the Global Technical Support organization. • You will be responsible for resolving complex customer problems and improving support across all teams. • Your work will be collaborative in nature, working together with other support engineers in multiple support locations to serve our customers and troubleshoot complex issues. • The ideal candidate will have a strong technical background with experience in a technical support role, proven customer-facing skills, and strong communication skills. • You understand the day-to-day aspects of customer support including managing tickets, building knowledge base articles, and providing product feedback to Engineering and PM teams.
🎯 Requirements
• B.S. in Computer Science, Engineering (Mechanical/Electrical), or other technical field • 5-8 years of experience in support, engineering, or other technical role • Strong familiarity with using CRMs like Zendesk or Salesforce • Customer issues related to mobile applications • Technical know-how - you’re comfortable interfacing with engineers • Excellent customer service and interpersonal skills • Excellent written and verbal communication skills • Strong bias for action, ability to dive deep • Ability to work in a hyper-growth environment with shifting priorities • Willingness to work flexible hours during nights and weekends • Bilingual in English and Spanish is a must.
🏖️ Benefits
• Full time employees receive a competitive total compensation package • employee-led remote and flexible working • health benefits • Samsara for Good charity fund • and much, much more.
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