Avantpage Translations
Avantpage Translations is a company specializing in a full spectrum of translation services to assist clients in meeting the distinct needs of immigrants and other Limited English Proficient populations. They offer translation services in more than 150 languages, covering a wide range of industries such as healthcare, government, elections, education, and human resources. Their services include translation, localization, interpreting, and ensuring ADA and HIPAA compliance. Avantpage combines state-of-the-art technology to enhance efficiency, accuracy, and timeliness in their services, aiming to bridge communities and improve lives through language, understanding, and compassion.
Translation Services • Multilingual Desktop Publishing Services • Website Localization Services • Language Workflow/Strategies • Interpretation Services
Customer Technical Support Specialist
March 12
Avantpage Translations
Avantpage Translations is a company specializing in a full spectrum of translation services to assist clients in meeting the distinct needs of immigrants and other Limited English Proficient populations. They offer translation services in more than 150 languages, covering a wide range of industries such as healthcare, government, elections, education, and human resources. Their services include translation, localization, interpreting, and ensuring ADA and HIPAA compliance. Avantpage combines state-of-the-art technology to enhance efficiency, accuracy, and timeliness in their services, aiming to bridge communities and improve lives through language, understanding, and compassion.
Translation Services • Multilingual Desktop Publishing Services • Website Localization Services • Language Workflow/Strategies • Interpretation Services
📋 Description
• Provide technical support to clients during working hours, ensuring prompt and efficient responses to inquiries and issues. • Troubleshoot and resolve technical issues with a focus on minimizing client disruptions. • Respond to tickets and inquiries in line with SLA goals, ensuring fast acknowledgment and resolution. • Collaborate with cross-functional teams to escalate critical issues and work towards implementing solutions. • Analyze and interpret system traces and logs from various platforms to accurately identify and diagnose the root causes of reported issues. • Contribute to maintaining and updating support documentation, including troubleshooting guides, FAQs, and process workflows. • Assist in the development and refinement of internal support procedures to improve efficiency and client satisfaction. • Monitor the status of ongoing support cases, ensuring that issues are resolved within the required timeframes. • Help identify opportunities for process improvement to streamline support workflows and enhance overall system performance. • Collaborate with internal teams to ensure that systems and processes are operating effectively and meet client needs. • Participate in post-incident reviews to analyze root causes and identify opportunities for improvement in future support interactions. • Coordinate with team members in different time zones to ensure 24/7 support coverage. • Ensure smooth handover of cases between shifts, documenting relevant client issues to maintain continuity across support teams. • Support testing activities related to system updates, ensuring proper functionality before deployment to clients.
🎯 Requirements
• Bachelor's degree in information technology, Computer Science, or a related field (or equivalent work experience) • Strong communication skills and the ability to convey technical information clearly to clients and team members • Familiarity with IT support systems, ticketing tools, and customer service best practices • Proficiency in troubleshooting software, hardware, and system issues • Ability to collaborate with teams from diverse time zones and work within a global support system • Ability to handle multiple tasks concurrently and work efficiently under pressure • Strong attention to detail and commitment to delivering high-quality client support
🏖️ Benefits
• Joining a vibrant multicultural team spread across the Americas and Europe • Professional development and growth opportunities in the localization industry • Training in new tools, technologies, and processes • Energetic, multicultural, and empathetic working environment
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