Quality Analyst
November 5
Description
• About InDebted: InDebted provides future-thinking organisations with products and solutions to support overdue consumers through debt. • Founded in Australia, today we're a team of over 300 people living and working around the world. We’re a $50m revenue (and growing) organisation, having recently completed our Series C funding round. • About the Role: We are seeking a diligent and experienced Quality Analyst to join our Team. This role focuses on evaluating digital and voice interactions to ensure compliance with consumer protection laws and meet client requirements.
Requirements
• Previous experience in a quality assurance or debt collection role is highly desirable. • Ability to Work Remotely: Demonstrate the capability to work effectively in a remote setting and Ensure a dedicated and professional workspace conducive to productivity. • Strong knowledge of debt collection regulations in North America. • Excellent analytical, communication, and problem-solving skills. • Detail-oriented and capable of maintaining accurate records. • Proficiency in using call centre quality assurance tools and software. • Strong organisational and multitasking abilities. • Ability to work independently and as part of a team.
Benefits
• Adaptive working - We’re a remote first team, with office hubs in Australia, the United Kingdom and the United States - with hybrid options determined at team level to foster collaboration and flexibility • Flexible schedules - As a global team working across timezones, we offer flexible working schedules to ensure you’re able to balance work and life • Flexible paid leave - Our trust-based leave model isn’t capped by standard entitlements. This means you can choose how much leave you take and when you take it, while balancing business needs • Remote work set-up - Budget of AUD $750 (or local equivalent) to help you create a working environment that supports your productivity • Work from anywhere scheme - Work from anywhere on a short-term basis (overseas or otherwise away from your usual place of work) for a maximum period of 4 months, so long as there is a reasonable overlap (4-hours) with your team and/or leader in your home country • Gender neutral parental leave - Our global offering for all new parents includes 16 weeks paid leave
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