Solution Engineer

March 18

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Infobip

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Infobip is a global leader in omnichannel engagement powering a broad range of messaging channels, tools and solutions for advanced customer engagement, authentication and security. We help our clients and partners overcome the complexity of consumer communications, grow their business and enhance the customer experience – all in a fast, secure and reliable way.

A2P SMS messaging • Mobile operators solutions • 2-Factor Authentication • Operator partnerships • Telecommunications

1001 - 5000 employees

Founded 2006

💰 Debt Financing on 2021-11

📋 Description

• Our Solutions Engineer is a mediator between Infobip and customer deployers/development technical teams, providing accurate technical solutions and expertise • The role takes part in activities for Infobip’s customers, product proposals, deployments, connectivity & integrations, implementations, solution design, and delivery • You’ll have the opportunity to learn about Infobip’s products and solutions as well as our company’s business processes • With your project management experience, you successfully perform project-related tasks and consult with Product Development teams, Solutions Engineers, our Solution Architect, and Solution Managers on assigned projects • You know you are doing a good job when you: Have a strong knowledge of all technical aspects of Infobip’s products and solutions • Understand the customers’ businesses, knowing exactly which of our products can help them evolve their business • Integrate Infobip products into our clients’ systems (custom-scripted API, SFTP, and other solutions over CPaaS and SaaS services) • Can identify new and innovative use cases for Infobip’s products and solutions • Have an excellent understanding of the business and are up to date with the latest industry trends as well as the competition • Can build a solid relationship with our sales and technical teams so they consider you an asset and enjoy working with you • Conduct demos, Proof of Concepts (POCs), and solution integration enablement sessions for customers and summarize meetings via documentation • Maintain the highest degree of customer satisfaction during project implementation • Collect the technical requirements and design technical solutions and service integration plans • Deliver detailed and accurate technical documentation • Handle technical and security questionnaires • Ensure that all the projects are delivered on time, within scope and budget

🎯 Requirements

• Minimum 4 to 6 years of strong, related experience that has developed your expertise in pre-sales, tech sales, system integrations, or similar roles • Experience in a technical role in the Telecommunications industry / CPaaS space • Preferred knowledge in virtualization, machine learning, RCS, and mobile identity solutions • Excellent communication skills (both written and verbal) to clients, partners, and colleagues • You have the ability to challenge the status quo • You have an Engineering background and passion for IT and technology • Proactive and creative approach to attend to clients’ needs (even if sometimes they’re not aware of those needs) • Able to present products and ideas with ease, confidence, and persistence • Project management experience is a must • Thrives in a fast-paced and dynamic environment

🏖️ Benefits

• Medical, Dental Insurance • Basic Life Insurance • RRSP/DPSP Plan participation with partial company match • Short-Term and Long-Term Disability insurance • Wellness Plan of up to $500/year, pro-rated based on hire date • Accrual of up to twenty-three (23) vacation days per year • Accrual of up to nine (9) sick days per year • Additional leave time for marriage, relocation, bereavement, and other major life events • Paid parental leave (subject to compliance with Policy) • Participation in share ownership plan • Fourteen (14) paid holidays annually • Annual/Quarterly bonuses, at Infobip's sole discretion