InMoment
InMoment, the leader in improving experiences and the highest recommended CX platform and services company in the world is renowned for helping clients collect and integrate customer experience data to uncover the insights that enable the smartest actions$1. .$1
Customer experience optimization • Voice of customer • Employee engagement • Social reviews & advocacy • Customer feedback
1001 - 5000
💰 $20M Venture Round on 2011-10
Account Manager
July 26
InMoment
InMoment, the leader in improving experiences and the highest recommended CX platform and services company in the world is renowned for helping clients collect and integrate customer experience data to uncover the insights that enable the smartest actions$1. .$1
Customer experience optimization • Voice of customer • Employee engagement • Social reviews & advocacy • Customer feedback
1001 - 5000
💰 $20M Venture Round on 2011-10
Description
• As an Account Manager, you will be the driving force behind our clients' success, helping them explore the limitless possibilities within their InMoment programmes. • Account Managers are responsible for delivering on client post-sale experience with excellence, ensuring clients get tangible value from their technology investment with InMoment. • They are the overall leader of client engagement - from implementation to renewal. • This opportunity is open to someone looking for work life balance, we require a minimum work commitment of 30 hours a week.
Requirements
• Experience working with SaaS technology subscriptions, in Customer Experience disciplines and/or in customer research • You are a champion to your clients, preparing them for success in the platform and meeting their needs by having regular meetings to review implementation and expectations • Adaptable with change and lots of moving parts • Able to quickly learn and adopt technology and processes • You are organized and proficient in project, change and client-management • Strong presentation and communication skills, ideally you will be able to guide the client and its organisation through change and improvements.
Benefits
• The opportunity to join a high growth SaaS business, that is recognised as being a leader in its space • Autonomy to deliver for globally recognised and industry leading brands • Fun, innovative, collaborative, supportive working environment • 25 days paid holiday (plus Bank Holidays) • Family Friendly Leave Policies • Access to our Employee Assistance programme with with phone and online support, training, webinars and podcasts • Comprehensive work benefits including private medical insurance, income protection, life assurance, and serious illness benefits • Inclusion and Diversity teams - Women of InMoment and InMovement • Employee rewards and referral program with generous payouts! • The opportunity to participate in our Corporate Social Responsibility and Charity Initiatives
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