Technical Support Specialist 1 (Remote)

July 21

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InMoment

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InMoment, the leader in improving experiences and the highest recommended CX platform and services company in the world is renowned for helping clients collect and integrate customer experience data to uncover the insights that enable the smartest actions$1. .$1

Customer experience optimization • Voice of customer • Employee engagement • Social reviews & advocacy • Customer feedback

1001 - 5000

💰 $20M Venture Round on 2011-10

Description

• We are excited to welcome a Technical Support Specialist to join our dedicated global Technical Support team. • You’ll hit the ground running to help provide technical and customer service support to InMoment customers and clients by adding your own personal touch. • In this role, you can have an immediate impact in a high-growth environment. • The role demands a smart, hardworking, and passionate individual to hop on board. • You will be troubleshooting and clearly communicating solutions to customer issues in a user-friendly and professional manner by phone, email, and chat.

Requirements

• You have a Bachelor’s degree in Computer Science, Information Technology, or a related field, or equivalent work experience. • Previous experience in a technical support or customer service role is preferred but not required. • Basic understanding of computer systems, networks, and software applications. • Excellent problem-solving skills and attention to detail. • Strong communication and interpersonal skills, with the ability to explain technical concepts to non-technical users. • Customer-focused attitude with a commitment to providing exceptional service. • Ability to work independently and as part of a team in a fast-paced environment. • Willingness to learn and adapt to new technologies and processes. • Good organizational skills and the ability to manage multiple tasks simultaneously. • Familiarity with support tools and software, such as ticketing systems, is a plus.

Benefits

• Autonomy - We trust our employees and offer an extremely flexible work schedule • Unlimited PTO - We encourage all employees to recharge! • Medical with HSA (which includes generous employer match & contribution) and FSA options • Dental and vision insurance • 401(k) with a generous company match, access to a personal financial planner, and both legal and life insurance • Generous Parental leave program • Legal, ID theft, and employer-paid disability and life insurance • Access to wellbeing initiatives and offerings such as our Employee Assistance Program • Fun, innovative, collaborative, supportive working environment • Inclusion and Diversity teams - Women of InMoment and InMovement • Employee rewards and referral programs with generous payouts • An opportunity to truly ‘Leave your Mark’ in a global organization. Come join our team!