Customer Success Manager

February 6

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Online Marketing • Predictive Analytics • Web Personalization • E-commerce • Mobile Platforms

1001 - 5000

💰 $121M Series D on 2022-02

Description

• As a portfolio manager, you will be responsible for the gross retention, CSAT, health score, and lock-in score of the partners and take proactive actions to improve these metrics. • You will work in coordination with the Product Onboarding, Technical Account Management, and Account Management teams, and you will be the primary contact of the partner. • Your primary responsibility will be orchestrating all efforts to keep adoption and usage high with driving value recognition. • Your daily responsibilities will include providing the best use cases according to the partner, helping them with panel usage, training new partners, and being a consultant to use our products in the best way according to the partners' needs. • While this isn't a team management role, you will still have the opportunity to share your expertise with the rest of the team and even lead them in internal projects.

Requirements

• A university degree in Business, Marketing, Engineering, or related fields, MBA preferred • 2+ years relevant work experience in customer-facing customer success, account management, or strategic consulting organization. SaaS experience is a benefit. • Knowledge or experience with digital marketing; martech our advertising; • Strong communication skills in both writing and speaking (English & Portuguese, Spanish will be a plus!) • High sense of responsibility and accountability • Strategic thinking with excellent project management skills • To be customer-oriented and able to establish a robust relationship with the assigned customer base • To be self-motivated, a proactive teammate with innovative ideas to improve customer loyalty and adoption

Benefits

• We offer many hard and soft skills training to help you improve and challenge yourself. You’ll have access to 16,000+ online courses taught by real-world professionals on the LinkedIn Learning platform to satisfy your hunger for knowledge. • You’ll have space to share your skills through training and workshops if you wish. Sharing is caring! • We’ll provide you with a paid Spotify account subscription, so you can cozy up in your headsets cocoon whenever you want • You’ll have a chance to work in an international, diverse and inclusive environment • Our working model embraces the best of both worlds with a delightful hybrid approach, where we head to the office three times a week to foster creativity, collaboration, and a vibrant team spirit. • You’ll be part of an industry that’s shaping the future of customer experiences. • Don’t believe us? Just ask Google.