insightsoftware
insightsoftware is a comprehensive provider of solutions tailored for finance, accounting, and operations. They empower business leaders by turning data into actionable insights, aiding in strategic decision-making across organizations. Their platform connects over 200 environments including major ERPs and data sources, offering AI-enabled integration and data management solutions specifically designed for the Office of the CFO. insightsoftware's offerings include financial reporting, operational reporting, data automation, and more, all aimed at streamlining financial processes and enhancing data visibility and reliability. With a focus on automating routine workflows, they enable businesses to save time, minimize errors, and focus on strategic analysis.
Financial Reporting • Budgeting • Planning • Business Analytics • Real-Time Reporting
Senior Technical Support Specialist - FP&A, SQL
Yesterday
insightsoftware
insightsoftware is a comprehensive provider of solutions tailored for finance, accounting, and operations. They empower business leaders by turning data into actionable insights, aiding in strategic decision-making across organizations. Their platform connects over 200 environments including major ERPs and data sources, offering AI-enabled integration and data management solutions specifically designed for the Office of the CFO. insightsoftware's offerings include financial reporting, operational reporting, data automation, and more, all aimed at streamlining financial processes and enhancing data visibility and reliability. With a focus on automating routine workflows, they enable businesses to save time, minimize errors, and focus on strategic analysis.
Financial Reporting • Budgeting • Planning • Business Analytics • Real-Time Reporting
📋 Description
• Location: Hyderabad • Shift Timings: Rotational shift (24*5) • Provide resolutions and workaround advice for customer queries • Secure and coordinate additional resources for resolutions • Respond positively to all customer queries • Reproduce and diagnose reported problems, passing errors to the development team • Assist Development and Product Verification with escalated issues • Track support calls to closure and justify actions taken • Contribute to team learning • Work with users, administrators, developers, testers, consultants, and sales teams • Deliver first-class customer service to external and internal users • Ensure service levels are met for each incident • Determine the urgency and potential effects of user issues
🎯 Requirements
• 5 to 9 years of experience in a customer-facing environment • Proficiency with relational databases • Advanced Excel skills, including expertise in formulas and functions for data analysis • Competency in writing SQL/Oracle queries at an intermediate level • Basic understanding of DB2, SQL Server, and Oracle • Practical experience with Jenkins and Datadog • Strong communication skills for interacting with technical and non-technical individuals • At least 5+ years in application or product support • Flexibility to work in rotational shifts (EST and CST) • Excellent oral and written English communication skills • Strong analytical and problem-solving skills • Willingness to own and resolve problems • Ability to balance customer empathy with product support constraints • Involvement in on-call and/or shift work as necessary • Willingness to work night shifts
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