Senior Infrastructure Support Analyst

March 5

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Duck Creek Technologies

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Duck Creek Technologies is a provider of low-code SaaS core systems specifically designed for property and casualty (P&C) insurance. Their comprehensive suite includes billing, claims, digital engagement, and payments solutions tailored to enhance efficiency in the insurance lifecycle. With a strong focus on empowering insurers, Duck Creek facilitates faster product development and improved customer experiences through innovative technology and extensive API integrations.

Property and Casualty Insurance Technology • Policy • Billing • Claims • Rating

1001 - 5000 employees

Founded 2000

💳 Fintech

☁️ SaaS

💰 $230M Private Equity Round on 2020-06

📋 Description

• The Sr. Network Administration Analyst is responsible for a variety of important network tasks within Duck Creek Technologies. • They will work closely with the Network Engineer team in supporting, maintaining, and monitoring network infrastructure to meet the needs of the company. • The Sr. Analyst will have both demonstrated experience with supporting and maintaining a variety of network infrastructure both on-premises and in cloud environments. • Installation and Configuration: Assisting network engineers in configuring and installing network devices; including switches, routers, wireless controllers, and firewalls. • Cloud Support: Assisting network engineers with the implementation and support of Azure network infrastructure, including subnets, Virtual Networks (VNets), Network Security Groups (NSGs), VNet peering, User Defined Routes (UDRs), Public IPs, load balancers, and Virtual Network Gateways. • Troubleshooting and User Support: Assisting in diagnosing and resolving network connectivity issues, including outages and end-user issues. • Coordinating with other IT teams or vendors as needed to resolve issues. • Network Monitoring and Optimization: Monitoring network performance and availability, identifying and resolving issues proactively, and optimizing network configurations for improved efficiency. • Network Backup and Recovery: Assisting with network backup and recovery operations, as well as disaster recovery planning and testing • Maintaining Documentation: Keeping detailed records of network configuration and changes, as well as create and update network diagrams • Perform all other duties and activities as required. • Act in accordance with and as a good steward of Duck Creek Technologies mission, vision, and core values. • Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job.

🎯 Requirements

• Bachelor's degree or higher or equivalent additional years of experience • 4+ years of relevant network administration experience in a corporate environment • 2+ years of Azure cloud network experience • 2+ years Hands-on Zscaler experience • Must be willing to travel from time to time to various offices in order to complete projects. • Detail oriented with excellent technical, verbal, and written communication skills. • Proficiency in English. • Ability to work well under pressure. • Great at organizing, prioritizing, and multitasking. • Ability to collaborate with internal and external technology partners. • Must be able to complete complex projects with minimal to no supervision. • Strong troubleshooting and diagnostic skills