Senior Technical Support Engineer - L3 SME

November 10

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LivePerson

WebsiteLinkedInAll Job Openings

Messaging • Automation • Bots & AI • Artificial Intelligence • Conversational AI

1001 - 5000 employees

Founded 1995

☁️ SaaS

🤝 B2B

💰 $2.3M Post-IPO Equity on 2012-06

Description

• LivePerson is a global leader in trustworthy and equal AI for business. • Hundreds of the world's leading brands use our Conversational Cloud platform. • We provide a uniquely rich data set and safety tools to unlock Generative AI potential. • Looking for a Senior Technical Support Engineer to join our Support team. • Provide excellent support to enterprise-level customers with cloud technologies expertise. • Report to the Regional Support Manager and solve complex problems.

Requirements

• 5+ years of related experience. • Experience with analyzing, troubleshooting and providing solutions for deep and complex technical issues • Knowledge in web technologies and protocols. • Proficiency with Structured Query Language (SQL). • Ability to troubleshoot different backend systems that support the LivePerson platform end to end. • Excellent oral and written communication skills (fluent in English). • Experience with communicating with enterprise customers via calls and emails, including managing a technical bridge in critical and pressing situations. • Resilience to work in a stressful environment and comply with a tight timeline and - Strong service orientation and interpersonal skills. • Experience working with cross-functional teams and to motivate others for cooperation and action. • Ability to act as on-call for high severity issues. • Comfortable in an ambiguous, ever-changing environment • Self-learner with the ability and desire to constantly acquire new knowledge and learn new technologies • Self-manage skills and ability to come up with new initiatives. • Basic understanding of object-oriented languages and server-side scripting. • Experience with relevant technologies that could include the following: - SaaS\Cloud Infrastructure. - Network and Web protocols. - Web and App Servers. - Big data, analytics and event processing technologies. - Security and authorization principles. • Scoping and trends analysis via DB, monitoring tools (Grafana, Graphite, etc’) and logging systems (Kibana, Splunk, etc’). • Bachelor’s degree in Information Science / Information Technology / Computer Science / Engineering / Mathematics - an advantage.

Benefits

• Health: medical, dental, and vision • Time away: vacation and holidays • Development: Learning and Fast track growth opportunities • Equal opportunity employer • #LI-Remote