Senior Technical Support Engineer - L3 SME

November 10, 2024

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LivePerson

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LivePerson is a company that provides a dynamic platform for businesses to manage their digital connections through URL shortening and QR code generation. The platform offers solutions such as branded links, mobile links, and landing pages, with advanced analytics and tracking capabilities. LivePerson's technology is designed to enhance the user experience across various industries, including retail, consumer packaged goods, hospitality, media, technology, healthcare, and finance, among others. It empowers businesses to engage their audiences more effectively, providing tools for developers, marketing teams, and customer service to streamline communication and optimize customer interactions. Adopted by over 500,000 global customers, LivePerson connects millions of users monthly with its comprehensive digital connection solutions.

Messaging • Automation • Bots & AI • Artificial Intelligence • Conversational AI

1001 - 5000 employees

Founded 1995

☁️ SaaS

🤝 B2B

💰 $2.3M Post-IPO Equity on 2012-06

📋 Description

• LivePerson is a global leader in trustworthy and equal AI for business. • Hundreds of the world's leading brands use our Conversational Cloud platform. • We provide a uniquely rich data set and safety tools to unlock Generative AI potential. • Looking for a Senior Technical Support Engineer to join our Support team. • Provide excellent support to enterprise-level customers with cloud technologies expertise. • Report to the Regional Support Manager and solve complex problems.

🎯 Requirements

• 5+ years of related experience. • Experience with analyzing, troubleshooting and providing solutions for deep and complex technical issues • Knowledge in web technologies and protocols. • Proficiency with Structured Query Language (SQL). • Ability to troubleshoot different backend systems that support the LivePerson platform end to end. • Excellent oral and written communication skills (fluent in English). • Experience with communicating with enterprise customers via calls and emails, including managing a technical bridge in critical and pressing situations. • Resilience to work in a stressful environment and comply with a tight timeline and - Strong service orientation and interpersonal skills. • Experience working with cross-functional teams and to motivate others for cooperation and action. • Ability to act as on-call for high severity issues. • Comfortable in an ambiguous, ever-changing environment • Self-learner with the ability and desire to constantly acquire new knowledge and learn new technologies • Self-manage skills and ability to come up with new initiatives. • Basic understanding of object-oriented languages and server-side scripting. • Experience with relevant technologies that could include the following: - SaaS\Cloud Infrastructure. - Network and Web protocols. - Web and App Servers. - Big data, analytics and event processing technologies. - Security and authorization principles. • Scoping and trends analysis via DB, monitoring tools (Grafana, Graphite, etc’) and logging systems (Kibana, Splunk, etc’). • Bachelor’s degree in Information Science / Information Technology / Computer Science / Engineering / Mathematics - an advantage.

🏖️ Benefits

• Health: medical, dental, and vision • Time away: vacation and holidays • Development: Learning and Fast track growth opportunities • Equal opportunity employer • #LI-Remote