Coates Group
Coates Group is a growing global technology and digital merchandising solutions provider. For almost 60 years, our solutions have enabled impactful connections with some of the world’s leading brands and their customers.Our focus is to create dynamic, smart, personalised and engaging customer experiences powered by our range of digital hardware, proprietary content management system and industry-leading signage solutions. For example, If you’ve ordered in-store or in the Drive-Thru at McDonald’s somewhere in the world over the last few years, chances are you’ve interacted with our digital solutions.We work in over 50 global markets and have 9 offices worldwide, with global headquarters proudly located in our founding home of Sydney, Australia.Coates Group has the values of a family-owned business and the innovative spirit of a start-up, both of which fuel our purpose of – Creating Connections, Empowering Partnerships and Always Evolving. We are a 2x Australia Good Design Award winner and have completed the largest hardware deployment in Quick Service Restaurant history.We're always researching new policies that our people care about and so, we have now implemented an annual market-competitive bonus program, a new parental leave policy, flexible work options, opportunities for growth, learning and development, and a well-being program called Thrive which equips our Crew with wellness tools and dedicated time to prioritise their health with a Global Wellness Day off to enjoy and recharge, plus a Give Back Day for the opportunity to make an impact on the community. Join our Crew and be part of a global team of talented, ambitious, creative people that value integrity, individuality and inclusivity - (ask us about our Equality + Empowerment Initiatives). We are one Crew with diverse perspectives that make us stronger. And together, we're revolutionising the way the world’s leading brands leverage technology to drive the best customer experiences.
Digital Merchandising Solutions • Digital Drive-Thru & Indoor Displays • Self-Order Kiosks • Traditional Signage
201 - 500 employees
Support Engineering Lead
February 15
Coates Group
Coates Group is a growing global technology and digital merchandising solutions provider. For almost 60 years, our solutions have enabled impactful connections with some of the world’s leading brands and their customers.Our focus is to create dynamic, smart, personalised and engaging customer experiences powered by our range of digital hardware, proprietary content management system and industry-leading signage solutions. For example, If you’ve ordered in-store or in the Drive-Thru at McDonald’s somewhere in the world over the last few years, chances are you’ve interacted with our digital solutions.We work in over 50 global markets and have 9 offices worldwide, with global headquarters proudly located in our founding home of Sydney, Australia.Coates Group has the values of a family-owned business and the innovative spirit of a start-up, both of which fuel our purpose of – Creating Connections, Empowering Partnerships and Always Evolving. We are a 2x Australia Good Design Award winner and have completed the largest hardware deployment in Quick Service Restaurant history.We're always researching new policies that our people care about and so, we have now implemented an annual market-competitive bonus program, a new parental leave policy, flexible work options, opportunities for growth, learning and development, and a well-being program called Thrive which equips our Crew with wellness tools and dedicated time to prioritise their health with a Global Wellness Day off to enjoy and recharge, plus a Give Back Day for the opportunity to make an impact on the community. Join our Crew and be part of a global team of talented, ambitious, creative people that value integrity, individuality and inclusivity - (ask us about our Equality + Empowerment Initiatives). We are one Crew with diverse perspectives that make us stronger. And together, we're revolutionising the way the world’s leading brands leverage technology to drive the best customer experiences.
Digital Merchandising Solutions • Digital Drive-Thru & Indoor Displays • Self-Order Kiosks • Traditional Signage
201 - 500 employees
📋 Description
• Support Engineering Lead is instrumental within Coates Support Team • Ensuring effective escalation management and superior problem resolution • Focuses on enhancing operational efficiency and mentoring team members
🎯 Requirements
• Degree in Business Engineering, Computer Science, or a related technical field. • At least 3 years of experience in a technical support lead role, with a proven track record in technical problem solving. • Strong technical acumen with hands-on experience in Linux, SQL, and familiarity with support tools like Salesforce and Zendesk. • Experience drafting and managing knowledge content for use in support workstreams
🏖️ Benefits
• annual market competitive bonus program • Thrive Program includes a suite of flexible work options • dedicated time to prioritize health and wellbeing (virtual Yoga or meditation sessions) • Global Wellness paid day off to recharge • Give Back Day for community impact
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