Senior Technical Support Analyst

January 21

Apply Now

Receive Emails with Similar Jobs

CSG

WebsiteLinkedInAll Job Openings

CSG is a leader in innovative customer engagement, revenue management and payments solutions that make ordinary customer experiences extraordinary. Our cloud-first architecture and customer-obsessed mindset help companies around the world launch new digital services, expand into new markets, and create dynamic experiences that capture new customers and build brand loyalty. For over 40 years, CSG’s technologies and people have helped some of the world’s most recognizable brands solve their toughest business challenges and evolve to meet the demands of today’s digital economy with future-ready solutions that drive exceptional customer experiences. With more than 5,000 employees in over 20 countries, CSG is the trusted technology provider for leading global brands in telecommunications, retail, financial services and healthcare. Our solutions deliver real world outcomes to more than 900 customers in over 120 countries.

Business Support Solutions • Revenue Management • Customer Experience • Digital Transformation • Managed Services

5001 - 10000 employees

Founded 1982

📋 Description

• We are looking for candidates who can channel the power of YOU and begin the journey to becoming a CSGer. • Impact: Always help and empower others, whether they’re colleagues or customers. • Integrity: Do what’s right for our customers and our people while being authentic. • Inspiration: Be bold in the way you think and passionate about the work you do. • CSGer Perks & Benefits: Various benefits are provided to employees.

🎯 Requirements

• Bachelor's degree in business, related field, or equivalent experience. • Minimum 7 years of experience in middleware Maintenance and support with strong focus on IBM App Connect Enterprise(ACE) and IBM Integration Bus(IIB). • Proficiency in MQ, SOAP WebServices, Rest APIs, ESQL. • Good analytical, troubleshooting and communication skill. • Experience in Telecom Domain is a plus. • Experience in dealing with various message domains like XMLNSC, JSON and SOAP. • Willing to work in a Support and Maintenance for Application support. • Able to work on above technologies with minimum supervision, self motivated. • Ability to guide junior resources and manage workload.

🏖️ Benefits

• Work from Home, in-office, or hybrid • Employee Belonging Groups • Healthcare: Dental, Medical, and Vision • Paid Vacation, Volunteer, and Holiday Time Off • And so much more!