Principal Customer Success Solutions Consultant

4 days ago

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Inspectorio

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Quality Management • Responsible Sourcing • Traceability • Production Management • Supply Chain Network Management

201 - 500

Description

• Serve as the subject matter expert on industry trends, challenges, and best practices within the retail and apparel industry. • Conduct in-depth assessments of client needs and business objectives to develop tailored solutions and recommendations. • Collaborate with cross-functional teams, including sales, product management, and engineering, to align our offerings with client requirements. • Lead the development and delivery of high-impact product demonstrations, presentations, workshops, and executive briefings to showcase our capabilities and thought leadership. • Have extensive industry knowledge and guide cross-functional teams on industry trends and challenges. • Actively seek out new knowledge, share insights, and encourage team learning. • Manage multiple projects independently, while identifying project risks, and ensuring timely delivery • Analyze potential risks in projects, implement risk management plans, and provide risk insights • Design and validate comprehensive solutions tailored to client needs and oversee multiple implementations; ensure best practices & resolve escalated issues • Build and maintain relationships with key stakeholders, and ensure their needs are met • Conduct thorough discovery sessions and integrate findings into solution design • Strategize client engagements; deep technical consulting. • Consult clients on best practices, drive deeper engagements, upsell services • Demonstrate proficient negotiation skills, finding win-win solutions • Lead in-depth analysis; predictive modeling. • Lead complex implementations; custom solution design • Produce in-depth technical guides and is seen as a documentation expert. • Mentor others on best practices • Provide in-depth technical guidance and troubleshoots complex issues • Execute advanced demos, introduce innovation and integrate client feedback • Lead in designing complex technical requirements; collaborates with Product Management

Requirements

• 8+ years in fashion / apparel sourcing or supply chain management • At least 5+ years of experience in a Solutions Consulting in a SaaS environment • Ability to manage multiple priorities and work in a fast-paced, dynamic environment independently • Demonstrated experience in B2B SaaS, analytic tools, or applications software with a demonstrated track record in exceeding goals • Demonstrated experience in translating complex business processes into simple, actionable steps, such as through flowcharts or process maps. • Strong critical thinking, analytical and communicational skills • Excellent interpersonal, written, verbal communication, and presentation skills (web & in-person) required • Experience in establishing and growing senior-level relationships (Directors, VP, SVP, etc.) • Demonstrable understanding and appetite for digital technology including API Integration, SFTP Integration, Tools Automation. • Comfortable to own and manage monthly & quarterly objectives and quotas • Ability to work from home independently and collaboratively • Experience of working alongside product teams and staying abreast of product developments, competitor activities, and market developments • Ability to quickly establish key facts, requirements to evaluate and propose solutions to business problems or processes • Analytical and consultative approach to client engagements • Fluent English

Benefits

• Unlimited Annual Leave : We prioritize your well-being and trust you to manage your time. • Flexible Working: Whether from home, a coffee shop, or our global hubs, work where you're most comfortable. • Project Ownership : You get to lead the initiatives you're passionate about, professionally or socially. • Grow with us: We're invested in your personal and professional development. • Global, diverse, and innovative team: Be part of a welcoming community from 30+ countries, where unique perspectives drive innovation. • Feel at home: Work closely with colleagues who value your voice, share our E.A.C.H. values, and help you be the best version of yourself. • Celebrate together : Enjoy remote and hub company and team events that strengthen our bonds and build a fun culture.