Director of Customer Experience Technology Enablement
November 28, 2024
Description
• Oversee implementation of complex integrations • Lead a team managing chatbot and CRM tools • Define tooling requirements based on business strategy • Liaison with product and engineering teams
Requirements
• Bachelor’s degree or equivalent experience; MBA preferred • Over 10 years of leadership and execution experience • Expertise in enablement systems and contact center tooling • Capability in managing teams to high performance • Experience with AI tooling at an enterprise level • Strong commitment to customer service and operational excellence • Ability to define and execute on a strategic level
Benefits
• Highly market-competitive compensation • Eligible for a new hire equity grant • Annual refresh grants • Flexible work environment
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