Enterprise Customer Success Manager

9 hours ago

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Instacart

WebsiteLinkedInAll Job Openings

Grocery Delivery • online grocery

1001 - 5000

💰 $232M Venture Round on 2021-11

Description

• We’re transforming the grocery industry. • Instacart invites the world to share love through food. • Instacart has become a lifeline for millions of people. • We are seeking an Enterprise Customer Success Manager to support and expand relationships with key retail partners. • This role is pivotal in driving success of enterprise offerings by providing proactive advice. • Collaborate with colleagues across multiple specialized groups within the Enterprise Solutions organization. • Gain a comprehensive understanding of Instacart's business operations and the competitive landscape. • Serve as a subject matter expert on Instacart’s enterprise offerings. • Help continually uplevel Customer Success processes in a dynamic environment.

Requirements

• 5+ years in Customer Success, Consulting, or a relevant field. • Has managed a book of business including strategic Enterprise customers. • Strong project and program management skills. • Technical acumen with the ability to effectively communicate the capabilities of complex Enterprise products and solutions. • Self-motivated in a fast-paced and evolving environment. • Exceptional communication skills; proficient in simplifying complex topics. • Comfortable working with large data sets and extracting actionable insights. • Skilled at cross-functional management and executive presentations. • Creative, proactive problem-solving skills. • Positive and influential relationship-building capabilities. • Experience in the grocery, e-commerce, or operations sectors (preferred). • Experience in developing customer success best practices from scratch (preferred). • Experience in co-managing accounts with Account Management-style Sales teams (preferred).

Benefits

• Instacart provides highly market-competitive compensation and benefits in each location where our employees work. • This role is eligible for a new hire equity grant as well as annual refresh grants. • Please read more about our benefits offerings here.