Customer Success Manager

October 29

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PathFactory

WebsiteLinkedInAll Job Openings

content marketing • demand generation • content engagement • data-driven content • buyer education

51 - 200 employees

🤝 B2B

☁️ SaaS

💰 Private Equity Round on 2021-11

Description

• The Customer Success Manager is responsible for managing a portfolio of high-value enterprise and commercial accounts, ensuring they realize the value of their investment in PathFactory. • The Customer Success Manager ensures that customers receive immediate value through the successful delivery of use cases defined during implementation. • The Customer Success Manager collaborates closely with Account Directors for renewals and expansion opportunities and engages with various departments, including ABM, Demand Generation, Content Marketing, Marketing Operations, and IT.

Requirements

• 5+ years of experience in Customer Success or Account Management, with a focus on enterprise and commercial customers. • Ability to work strategically with multiple departments, including marketing and IT, to drive product adoption and customer value. • Proven ability to manage multiple accounts in a fast-paced SaaS environment. • Strong relationship management skills and the ability to engage with management and individual contributors across the customer organization. • Familiarity with the Martech industry is a plus.

Benefits

• 4 weeks paid vacation, accrued throughout the year, to promote a healthy work-life balance • Generous medical, dental, and vision coverage • 2 days paid VTO (volunteer time off) every year to help impact your community • Continuing Business Education through monthly "DevTalks" with global thought leaders