Knak
Knak is an innovative company providing a no-code campaign creation platform designed specifically for enterprise marketing teams. It enables marketers to rapidly create and deploy professional emails and landing pages without needing technical coding skills, thereby speeding up time-to-market and allowing for greater creativity in campaign execution. Knak offers a range of features including email builder, landing page builder, dynamic content personalization, and seamless integrations with existing marketing technology. With an emphasis on security and SOC 2 compliance, Knak is trusted by major global brands to optimize their marketing workflows and enhance team collaboration.
Customer Success Manager
January 18
Knak
Knak is an innovative company providing a no-code campaign creation platform designed specifically for enterprise marketing teams. It enables marketers to rapidly create and deploy professional emails and landing pages without needing technical coding skills, thereby speeding up time-to-market and allowing for greater creativity in campaign execution. Knak offers a range of features including email builder, landing page builder, dynamic content personalization, and seamless integrations with existing marketing technology. With an emphasis on security and SOC 2 compliance, Knak is trusted by major global brands to optimize their marketing workflows and enhance team collaboration.
📋 Description
• Customer Success Manager (CSM) to ensure customer success post-implementation • Build deep relationships with customers and ensure overall positive sentiment • Understand customer’s current state and identify gaps • Build success plans to achieve desired outcomes • Measure client’s results and progress • Create and maintain account plans • Proactively recommend solutions that address client needs • Provide training, education and best practices • Manage high value at-risk customers and lead recovery plans • Be the voice of the customer and drive product improvements • Encourage deeper product adoption for clients • Identify opportunities for growth and improve customer experience
🎯 Requirements
• 3+ years of experience in Customer Success/Service • Comfortable working in a fast-paced, constantly evolving tech environment • Tech-savvy and excited by learning and teaching new technologies • Strong business acumen with critical thinking skills • Analytical thinking to derive insights from various sets of data • Ability to leverage data to identify trends • Ability to build relationships with senior executives • Strong communication skills for presentations and networking • Commercially driven to see accounts grow • Measured on: GRR, NRR, CSQLs, NPS, and Account Health Score
🏖️ Benefits
• Competitive salaries • Equity in the company • Great benefits • Paid vacation • Life leave days • Team lunches • Off-sites • Commitment to career growth
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