Customer Success Manager
October 22
Description
• CSM is main point of contact for customers and campaign creation best practices. • Ensure customers’ success post-implementation by regular meetings. • Responsible for renewing, upgrading, and cross-selling accounts. • Generate Customer Success Qualified leads for Account Management team. • CSM acts as trusted advisor and partner, an extension of customer’s team. • Build deep relationships with customers.
Requirements
• 3+ years of experience in Customer Success/Service • Comfortable working in a fast-paced, constantly evolving tech environment • Tech-savvy and excited by learning and teaching new technologies • Strong business acumen with critical thinking skills • Analytical thinking to derive insights from various sets of data • Ability to leverage data to identify trends and uncover insights • Ability to build relationships with senior executives • Strong communication skills • Commercially driven to see accounts grow • Measured on: GRR, NRR, CSQLs, NPS, and Account Health Score
Benefits
• competitive salaries • equity in the company • great benefits • paid vacation • Life leave days • team lunches and off-sites • commitment to career growth
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