Confidential
Confidential is a company providing human resources services, headquartered in New York, United States. The company has a size of 11-50 employees and appears to be privately held. With a LinkedIn following of over 2. 9 million and updates regarding hiring new roles like Chief Operating Officer, it establishes a significant online presence in the HR industry.
recruitment • recruitment agency • staffing • hiring • employment agency
51 - 200 employees
👥 HR Tech
Customer Success Manager
January 7
Confidential
Confidential is a company providing human resources services, headquartered in New York, United States. The company has a size of 11-50 employees and appears to be privately held. With a LinkedIn following of over 2. 9 million and updates regarding hiring new roles like Chief Operating Officer, it establishes a significant online presence in the HR industry.
recruitment • recruitment agency • staffing • hiring • employment agency
51 - 200 employees
👥 HR Tech
📋 Description
• Gatekeeper is a SaaS-based solution for Vendor & Contract Lifecycle Management and Third-Party Risk Management. • Responsible for ensuring customers receive maximum value from the solution. • Manage 40 - 60 accounts for several industries, focusing on customer advocacy and process optimization. • Act as a trusted advisor for technical consultations and product enablement. • Develop customized adoption strategies and monitor customer health metrics.
🎯 Requirements
• Proven customer success experience (3+ years) for a mid-market software organization, especially in Vendor and/or Contract Lifecycle Management, LegalTech. • Experience in strategically managing a book of business of anywhere from 30 - 75 assigned accounts. • Adept at learning new technologies and sharing product knowledge effectively in a customer-facing environment. • Familiarity with the SaaS recurring revenue business model and the role of an adoption-focused Customer Success function. • Demonstrable concise communication skills in all mediums: verbal/video and written. • Ability to manage stakeholder expectations effectively. • Disciplined with a systems mindset and focus on continuous improvement.
🏖️ Benefits
• 100% remote working: no offices and no commute. • Generous vacation package. • Monthly Health & Wellbeing Perk. • Learning & Development opportunities for lifelong learners. • Technology: we provide everything you need to do your best work. • Gatekeeper for Good: Match funding to support non-profit organizations in your local community. • Gatekeeper retreats.
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🇨🇦 Canada – Remote
💵 $110k - $130k / year
💰 $4M Post-IPO Debt on 2019-11
⏰ Full Time
🟡 Mid-level
🟠 Senior
🏆 Customer Success
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