Customer Success Manager

January 1

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Adobe

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Adobe is a global leader in digital media and digital marketing solutions. Known for its innovative software products, including Adobe Photoshop, Acrobat, and the Creative Cloud suite, Adobe empowers individuals and businesses to craft stunning visual and web content. The company focuses on creativity, design, and digital experiences, offering tools that support everything from image and video editing to document management and digital marketing analytics. Adobe's solutions are widely used in various industries, aiming to revolutionize how people and brands convey their stories across multiple platforms. With a strong emphasis on customer experience and cutting-edge technology, Adobe fosters a culture of creativity, inclusion, and continuous learning.

Software • Creative Cloud • Digital Marketing • Web Experience Management • Digital Media

10,000+ employees

Founded 1982

🏢 Enterprise

☁️ SaaS

📱 Media

💰 Venture Round on 1984-09

📋 Description

• Accountable for Customer’s overall success with Adobe including renewals and satisfaction. • Act as customer point of contact and ensure communication across all levels. • Network within accounts to execute the customer's strategy. • Deliver exceptional customer experience with proactive communication. • Drive adoption of Adobe Experience Cloud products using data insights. • Identify Customer risk and create execution plans with the extended Adobe team. • Be the voice of the customer internally at Adobe. • Contribute to initiatives for improving customer success efficiency and effectiveness.

🎯 Requirements

• Bachelor’s Degree and/or relevant work experience. • 5+ years of Customer Success experience in Software as a Service, Digital Marketing. • Strong communication skills in both English and French. • Passion for driving customer success and measurable outcomes. • Strong communication and social skills, ability to navigate conflict. • Strong consulting skills, results as a trusted advisor. • Ability to prioritize, multi-task, and perform under pressure. • Exceptional organizational, presentation, and communication skills. • Existing knowledge of software in digital marketing/media. • Skilled at Program Management within large organizations. • Experience leading executive meetings and workshops. • Validated experience with account planning & customer success plans. • Effective at leading C-level discussions and presentations. • Flexibility to travel (approx. 20%).

🏖️ Benefits

• Reasonable accommodation for individuals with disabilities. • Exceptional work environment recognized worldwide. • Ongoing feedback from colleagues through unique Check-In approach.