Customer Success Manager - Commercial

December 13, 2024

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Highspot

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Highspot is a leading sales enablement platform designed to ignite revenue growth and drive repeatable sales success for businesses of all sizes. The company provides a unified, AI-driven platform that helps organizations define, execute, and optimize go-to-market initiatives, improving productivity and accelerating business results. Highspot offers a comprehensive suite of tools for sales content management, sales plays and playbooks, buyer engagement, sales training, and sales coaching. Through AI-assisted automation, real-time analytics, and a robust partner ecosystem, Highspot assists enterprises in enhancing sales performance and achieving predictable revenue targets. Trusted by global enterprises, Highspot is recognized for its ability to seamlessly integrate sales enablement strategies with business outcomes.

Sales Enablement • Sales Engagement • Sales Playbooks • Sales Enablement Analytics • Buyer Engagement

501 - 1000 employees

Founded 2012

☁️ SaaS

🤝 B2B

🤖 Artificial Intelligence

📋 Description

• Highspot is pioneering the category that is fundamentally changing sales productivity. • Responsible for Customer Success Management, driving customer satisfaction and retention. • Build strong relationships with customers to understand their needs and maximize product value. • Collaborate with internal teams to optimize customer implementations and deliver milestones.

🎯 Requirements

• Proven ability to consult with customers at all levels of seniority to understand their business goals and to craft and deliver plans to exceed customer expectations for value • 3-5 years of consulting, services, customer success, or account management experience • Excellent communication skills (verbal, written, presentations) and the ability to synthesize and summarize complex problems for an executive audience both internally and externally • Strong collaboration skills to influence and gain alignment across internal and external stakeholders • Ability to thrive in ambiguous situations and is excited to create structure and process as we go for our largest customers • Prioritizes customer experience with a focus on customer satisfaction and retention. You strive to understand clients’ strategic business goals, deploy critical thinking in leading and executing your portfolio, anticipate future needs, and determine solutions. • Believes profitable customer relationships are founded on respect and that growth and expansion come from cultivating relationships. You have shown the capacity to develop relationships and optimize enterprise customer accounts, you understand what it means to evangelize your product. • Excited about the ways products can be used to accelerate business goals. You have a strong intuition for business and an admiration for driving software solutions. • Loves to learn about sophisticated technical products and to understand the intricacies of how they work. • A teammate with a high level of integrity and a desire to assist your team. You stay calm in the face of technical and/or customer challenges. You corral the right people to resolve and infect others with your can-do spirit. • You have skills for digesting and effectively communicating technical concepts across audiences of varying technical abilities. You’re resourceful - you might not have all the answers, but you know how to find them. • You have a strong background in project management, organizing complex customer engagements across multiple stakeholder groups.

🏖️ Benefits

• Comprehensive medical, dental, vision, disability, and life benefits • Group Retirement Savings Plan (RRSP) and matching employer contributions (DPSP) with immediate vesting • Flexible PTO • Generous Holiday Schedule + 5 Days for Annual Holiday Week • Quarterly Recharge Fridays (paid days off for mental health recharge) • Flexible work schedules • Access to Coaches and Therapists through Modern Health • 2 Volunteer days per year