CrowdStrike
Next-Generation Endpoint Protection • Endpoint Detection and Response • Next Generation Anti-Virus • Managed Threat Hunting • Incident Response
Customer Success Manager
October 31
CrowdStrike
Next-Generation Endpoint Protection • Endpoint Detection and Response • Next Generation Anti-Virus • Managed Threat Hunting • Incident Response
Description
• As a Customer Success Manager, you will help our customers derive maximum value from their investment in LogScale product suite. • Build and foster relationships with customers within your book of business while driving engagement, retention, and growth. • Proactively support your customers by driving business outcomes, identifying opportunities, and surfacing feature requests and insights to our product and engineering teams. • Create success plans built around the customer’s desired outcomes and drive product adoption. • Manage renewal risk and collaborate with sales executive teams to remediate and ensure a successful renewal and upsell of product across assigned territory. • Conduct strategic business reviews to align on business priorities, product roadmap, customer satisfaction, usage patterns, and best practices. • Leverage internal technical expertise to provide the most effective solutions to customer issues. • Drive escalations with executive management and stakeholders.
Requirements
• Bachelor’s Degree or equivalent experience • Minimum of 3 years of experience in a CSM or TAM role • Knowledge of enterprise web technologies, security, and cutting-edge infrastructures • Excellent customer service skills and ability to quickly establish technical credibility with customers • Excellent communication skills, written and verbal • Proven problem-solving skills • Collaborative attitude • Ability to travel up to 25%
Benefits
• Remote-first culture • Market leader in compensation and equity awards • Competitive vacation and flexible working arrangements • Comprehensive and inclusive health benefits • Physical and mental wellness programs • Paid parental leave, including adoption • A variety of professional development and mentorship opportunities • Offices with stocked kitchens when you need to fuel innovation and collaboration
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