IT Support Contractor

6 days ago

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Instacart

WebsiteLinkedInAll Job Openings

Grocery Delivery • online grocery

1001 - 5000

💰 $232M Venture Round on 2021-11

Description

• Provide IT Support to Instacart employees via remote support through our ticketing system • Be a point of contact for Support, working with our AV team, IT Engineering team, and Workplace team. • Assist with onboarding new hires, including hardware deployment, equipment setup, and administering our SaaS app portfolio through our SSO tool • Coordinating with our IT Logistics team to ship equipment to customers across the region making sure employees have the tools they need to do their job. • Provide support for our main software platforms, Gmail, Slack, Okta, and Zoom • Troubleshoot and Support macOS, ChromeOS, and Windows • Become familiar with all aspects of our IT environment to help support, maintain, and scale it • Assist in keeping our knowledge base and documentation up-to-date

Requirements

• You have at least 2 years of experience with helpdesk support and customer service • You are familiar with macOS, Windows, and ChromeOS operating systems • You are inclined to Google things you don’t know before asking someone • You love technology and delivering great customer service • You have 2-3 years of experience with helpdesk support and customer service • You have a strong understanding of macOS, Windows, and ChromeOS operating systems • You have a good understanding of AV systems (including Zoom and Hangouts) • You have a friendly personality and love to teach others • You are great at communicating with all types of people and personalities