Senior Enterprise Customer Success Manager

October 11

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Instacart

WebsiteLinkedInAll Job Openings

Grocery Delivery • online grocery

1001 - 5000

💰 $232M Venture Round on 2021-11

Description

• Instacart seeks Senior Enterprise Customer Success Managers for Caper solutions. • Lead growth strategies and customer relationships with retail partners. • Act as trusted advisor to stakeholders from retailer executives to store associates. • Collaborate with Business Development, Data Science, and Product teams for retailer success. • Drive impactful partner-facing materials and presentations. • Improve Customer Success Management processes. • Advocate for Caper’s in-store experience and optimal practices. • Facilitate alignment of enterprise solutions with retail business goals. • Monitor retailer KPIs and enhance service delivery.

Requirements

• Bachelor's degree or equivalent in business, engineering, economics or related fields • 5+ years in Customer Success, Consulting, Industrial Engineering, Retail Operations or related fields • Proven project and program management skills. • Strong technical acumen, capable of understanding and conveying the capabilities of complex products. • Motivated to work in a dynamic, fast-evolving environment. • Outstanding communication skills, with proficiency in distilling complex concepts. • Proficient in data analysis with the ability to derive actionable insights from large datasets. • Experienced in cross-functional collaboration and executive presentations. • Creative and proactive in problem-solving. • Effective at building positive and influential relationships. • Specific industry experience in grocery, e-commerce, or operations. • Hands-on experience in creating customer success strategies from scratch. • Experience working with hardware • Experienced in collaborative management of enterprise accounts alongside Account Management-style Sales teams. • Working knowledge of SQL