Customer Success Specialist
December 14
Description
• Answer support tickets through Hubspot and ensure customer questions and problems are addressed efficiently and effectively. • Educate our clients on best practices to help them grow their business and be successful. • Create help articles in HubSpot to grow our knowledge base. • Identify, reproduce, and document bugs for the development team to address. • Work closely with our development team to understand, document, and effectively communicate new features and updates to our customers. • Liaise with our development team on making continuous improvements to the platform UI, making it simpler for our clients to use. • Occasionally jump on a video conference call to discuss and walk through complicated customer issues.
Requirements
• Have worked in a SaaS business before. • Have experience in an online customer facing role. • Have experience working remotely. • Have technical experience or coding skills.
Benefits
• Medical • Extended Health and LTD plan • Dental • Vision • RRSP (with employer match) • Health Spending Account • Flexible paid time off
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