Customer Success Manager
December 13
Description
• At Marble, we're reshaping the landscape of legal and health data management. • Marble's vision of transforming the accessibility and portability of health data complements our mission at SettLiT. • Join our journey at SettLiT to redefine legal data utilization. • Are you passionate about delivering exceptional customer experiences? Marble is seeking a Customer Success Manager to join our dynamic team and play a key role in ensuring customer satisfaction, retention, and growth. • As a Customer Success Manager, you will gather and analyze customer insights, leveraging data such as NPS scores and customer feedback. • You will be a core member of our Customer Success Team, reporting directly to the General Manager.
Requirements
• Minimum 4 years in a high-performance account management capacity with proven results driving satisfaction and revenue. • Strong project management and organizational skills. • Experience in a fast-paced environment. • Experience managing a large portfolio of clients with multiple and varied needs. • Strong analytical skills with the ability to interpret data and translate insights into actionable strategies. • Exceptional communication and interpersonal skills, with a customer-first mindset. • A proactive problem-solver who thrives on driving results and continuous improvement. • Ability to work collaboratively in a team-oriented environment and manage multiple priorities effectively.
Benefits
• An opportunity to have an outsized impact at an early-stage technology company focused on solving critically important and valuable consumer healthcare data challenges. • Amazing culture powered by an inspired, highly collaborative team that believes in Marble core values: Hunger, Humility, and Care. • Highly competitive compensation and benefits in a rapidly growing, mission-driven, early-stage company. • Health Benefits, including Health Spending and Lifestyle Spending accounts. • Mandatory Holiday shut-down periods. • Remote work opportunity
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