October 22
π¨π¦ Canada β Remote
π΅ $70k - $75k / year
β° Full Time
π‘ Mid-level
π Senior
π Customer Success
β’ Build trusted relationships with customers β’ Provide front line support to customers β’ Recommend solutions on the Salesforce platform β’ Respond to customer support cases based on severity and priority β’ Solve technical or business process problems β’ Troubleshoot and correct issues in Salesforce environments β’ Create training materials and knowledge articles β’ Coordinate upgrades and feature enhancements with clients β’ Act as the voice of the customer for product releases β’ Train customers on existing and new product functionality β’ Help clients drive user adoption of new technology
β’ Post-Secondary education in Computer Science, Business Administration or equivalent training/experience β’ 3+ years of B2B customer facing / support experience, preferably in the technology sector β’ Proven technical acumen and an ability to learn quickly β’ Proven interpersonal skills including excellent written and verbal communication skills β’ Proven collaboration and team building skills, with ability to work with all levels and roles of an organization effectively β’ Ability to effectively manage relationships with customers, resolving issues and concerns β’ Strong analytical skills and the ability to prioritize and triage a high volume of customer requests β’ Experience with Salesforce configuration or custom development is a strong asset β’ Salesforce Certifications (Admin, Consultant, and/or Developer) is a definite asset β’ Experience working with nonprofits and community centers is a definite asset β’ Education or Experience with GAAP Accounting procedures is a definite asset
Apply NowOctober 20
51 - 200
Manage customer lifecycle at Leap Tools, enhancing interior dΓ©cor using technology.
October 18
51 - 200
Manage customer success for Procurifyβs AI procurement platform.
π¨π¦ Canada β Remote
π΅ $73k - $90k / year
β° Full Time
π‘ Mid-level
π Senior
π Customer Success
October 17
51 - 200
Bilingual Client Success Associate for health tech company Maple supporting B2B clients.
π¨π¦ Canada β Remote
π° Series B on 2020-09
β° Full Time
π’ Junior
π‘ Mid-level
π Customer Success
October 15
11 - 50
Manage the Client Success Team to support fitness professionals' growth.
October 12
51 - 200
Support healthcare innovation as a Client Success Associate for Maple's Health Systems team.
π¨π¦ Canada β Remote
π° Series B on 2020-09
β° Full Time
π’ Junior
π‘ Mid-level
π Customer Success