Customer Success Manager

4 days ago

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Stamped

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eCommerce • Shopify • Google • WooCommerce • Reviews & UGC

51 - 200 employees

🛍️ eCommerce

☁️ SaaS

Description

• Are you currently a SaaS Customer Success Manager looking for that next big challenge? • Does joining a small team where you can have an enormous impact on the direction of a fast-moving start-up sound exciting? • We are looking for a pro-active, personable, and resourceful Customer Success Manager to join our fast-growing team. • You will be a key partner in our customers’ success, not only helping to get them up and running on our platform but also transforming their businesses with our platform.

Requirements

• Experience working directly with customers either as a customer success manager at a SaaS company or managing clients at a marketing agency • Strong understanding of channel marketing implementation and strategy - either via owning channel (email, sms) at a brand or owning channel at a marketing agency on behalf of many merchants • Past ecommerce experience • Superb written and verbal communication skills • Confident and proactive team player who is self-motivated and able to think on their feet when dealing with customers • Tech-savvy and with a passion for learning and improving • Experience in working within SLAs (Service Level Agreements) and achieving tight KPIs (Key Performance Indicators) • Detail-oriented with strong organizational skills and the ability to multitask and prioritize in a fast-paced, dynamic work environment • Proven collaborator and team player who can easily liaise across all levels and departments both externally with customers and within Stamped • Comfortable working in a remote environment

Benefits

• Work with a passionate, multinational and multi-talented group of tech enthusiasts who always go that extra mile • Work directly with company leadership • A fully remote company driven by deliverables, not hours • Comprehensive benefits package (health, dental, HSA, EFAP and more) • Unlimited PTO • Grow and own your area • $650 home office set up allowance • $650 annual education budget • Employee Share Purchase Plan • RRSP Matching with up to 4% employer matching • Paid Parental leave (up to 12 weeks)