Business Process Consultant

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Intact Technology

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Empowering IT organizations across the world's largest companies and government agencies to deliver real outcomes$1. .$1

IT Consulting Services • Software Integration • HP Software Partner • ITIL • Configuration & Change Management

51 - 200

Description

• Lead moderately complex client projects related to ServiceNow business processes, including the documentation and analysis of workflows. • Serve as an expert in ServiceNow ITSM, guiding clients through strategic adoption and process improvement. • Develop user stories based on client requirements, ensuring alignment with ServiceNow best practices and client desired outcomes. • Provide mentorship and guidance to Associate Business Analysts, fostering their growth and understanding of ServiceNow best practices in client-facing situations. • Perform final quality assurance checks on deliverables before they are presented to the client, ensuring they align with client expectations and project objectives. • Manage client user acceptance testing (UAT), overseeing test plans, coordinating testing activities, and ensuring all issues are addressed. • Establish and maintain strong customer relationships, providing high-level technical and product support. • Serve as the voice of the customer by assessing and organizing their needs and interests to internal teams. • Ensure adherence to company processes and standards throughout the project lifecycle.

Requirements

• 3-5 years of experience with the ServiceNow platform, including business analysis and process improvement across multiple modules in a consulting environment. • ServiceNow Certified System Administrator (CSA). • At least one ServiceNow Certified Implementation Specialist (CIS) certification. • Completion of the ServiceNow Business Process Analyst (associate & practitioner) career journey within 6 months of hire. • Proficiency in process diagramming tools such as Microsoft Visio or Lucidchart. • Proven ability to effectively present to groups and lead meetings. • Proven ability to capture customer requirements and generate effective user stories. • Working knowledge of multiple ServiceNow application suites to include: SAM, HAM, CMDB, and ITOM Visibility. • Bachelor's degree in Business, Information Technology, or a related field (desired, but not required). • Relevant experience to be considered in place of formal education. • Strong written and verbal communication skills, with a positive mentoring attitude. • Familiarity with ServiceNow’s Common Services Data Model (CSDM).

Benefits

• Ongoing personal and professional development. • Unlimited paid time away from work to go on adventures, relax, or recover, plus 12 paid holidays. • Company holiday closure December 25 th – January 1 st • Premium healthcare plans, Medical, Dental, Vision including HSA and FSA options. • Qualified 401k Program. • Happy hours and other team building events.