Director of Operations

4 days ago

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Description

• Oversee day-to-day operational activities, ensuring efficient management of teams, workflows, and project execution. • Develop and optimize Standard Operating Procedures (SOPs) and Key Performance Indicators (KPIs) for various departments to ensure alignment with company goals. • Manage the performance of direct reports and implement strategies to enhance overall team productivity and accountability. • Execute the company’s strategic initiatives, supporting the CEO in turning high-level visions into actionable plans. • Lead the development and implementation of operational frameworks such as OKRs, EOS, or 4DX, ensuring processes are scalable and sustainable. • Create annual and quarterly plans to drive operational efficiency and oversee the integration of new business units and divisions. • Manage five direct reports, primarily in the Amazon product division, and split management duties across marketing, sales, and logistics. • Set performance goals, oversee dashboards, and ensure each team’s operations align with overall company objectives. • Lead HR tasks, including performance reviews, team discipline, and compensation planning, with a dotted line to the HR department. • Identify areas for process improvement and efficiency, driving cost optimization across the supply chain and operations. • Oversee the optimization of Amazon marketing strategies, including managing listings, improving conversion rates, and enhancing product visibility through Amazon’s marketplace tools. • Ensure seamless collaboration with international teams, especially those based in China, adapting management styles to cross-cultural dynamics. • Facilitate regular team meetings across time zones, ensuring clear communication and maintaining relationships with the international team. • Be flexible with scheduling, including late-night meetings to accommodate global time zone differences. • Oversee shipping cost optimization and supply chain management to ensure products are delivered efficiently and cost-effectively. • Collaborate with the product and marketing teams to prepare for product launches and implement marketing strategies that boost visibility and sales. • Foster a culture of accountability, integrity, and continuous improvement within the team. • Lead and coach team members, ensuring professional growth and alignment with the company's mission and values. • Drive team expansion, including leading hiring efforts and building team capabilities to match business growth from 20 to 40 employees.

Requirements

• 5-7+ years of experience in operations management • Proven experience scaling operations for companies from 20-40 employees and achieving 8 to 9 figures in revenue. • Strong background in project management, process optimization, and dashboard creation. • Leadership experience, with a proven ability to manage teams and drive results. • Experience working cross-culturally with international teams, particularly in China. • High emotional intelligence (EQ) • Strong problem-solving skills and proactive approach • Ability to engage in direct communication • Structured and process-oriented • A drive to get things done and hit targets • Ability to concentrate on specific tasks and projects, and see them through completion. • Preferred: Experience with OKRs, EOS, 4DX, or Amazon aggregator experience. • Preferred: A parent who understands family-oriented products.