Client Success Director - Healthcare Provider

August 31

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Intelligent Medical Objects (IMO)

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Health Information Technology • Clinical Terminology • Medical & Clinical Software • Controlled Medical Terminology • ICD-10 Conversion

201 - 500

💰 Venture Round on 2017-02

Description

• Ensure high levels of client satisfaction and loyalty, leading to increased retention and reduced churn. • Drive the effective adoption and utilization of solutions to maximize client value and achieve measurable outcomes. • Identify opportunities for upselling and cross-selling, contributing to revenue growth and expanding client relationships. • Maintain successful customer relationships by understanding client’s business models, challenges and how IMO Health products deliver value and improve outcomes. • Intimately understand assigned client licensure vs. adoption (what’s been implemented) vs. utilization (organizational impact) and articulate client value to improvements in both categories. • Participate in product training and be able to clearly articulate functionality, delivery and use cases for products in various markets. • Increase customer loyalty, reduce churn, and maximize customer lifetime value, driving long-term success. • Ensure that customer feedback is systematically collected, analyzed, and addressed, maintaining high levels of customer satisfaction and engagement. • Act as the primary contact for resolving complex or critical customer issues, ensuring timely and effective solutions to maintaining strong relationships. • Identify opportunities to align with internal teams and management strategically to drive customer success initiatives and enable future growth. • Use customer data and feedback to identify risks, opportunities, and trends, making informed, data-driven decisions to enhance customer outcomes. • Collaborate with sales, product, and marketing teams to ensure customers have a consistent and positive experience at all touchpoints. • Remain current with healthcare technology market insights to determine impact to current state and future growth.

Requirements

• Minimum of 7 years in client success, account management, or a related role, ideally within healthcare technology sectors. • Understanding of healthcare providers and/or healthcare operations, with the ability to navigate complex industry landscapes. • Demonstrated ability to serve as a strategic advisor, effectively guiding clients through intricate solutions and showcasing their value. • Exceptional verbal and written communication abilities, capable of conducting polished presentations and meetings with executive-level audiences, both remotely and in-person. • Highly flexible and self-motivated, with an entrepreneurial mindset that thrives in dynamic environments. • Strong analytical skills to assess and address customer challenges, offering effective and innovative solutions. • Proficient in Salesforce CRM and the MS Office Suite, with the ability to leverage these tools to drive client success.