Customer Success VP

August 20

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Prominence Advisors

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Epic Software Implementation • Business Intelligence • EMR Implementation • Healthcare Organizational Consolidation • Strategic Advisory Services

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Description

• The Customer Success Executive is a critical role focused on driving customer revenue growth post-sale. • This position demands extensive knowledge in delivery, the ability to build and manage executive relationships, and the skill to develop creative solutions to emerging customer challenges. • Successful candidates will be adept at understanding customer cultures, establishing trust, and providing consistent value through strategic solutioning.

Requirements

• Extensive experience in customer success, account management, or a related field within the healthcare IT industry. • Deep experience in delivering services to Healthcare Providers, preferably in a tech-enabled delivery methodology. • Proven track record of managing executive relationships and driving revenue growth through strategic account management. • Deep understanding of healthcare systems, data analytics, and Epic’s EHR. • Exceptional problem-solving skills and the ability to develop creative solutions to complex challenges. • Excellent communication and interpersonal skills, with the ability to build trust and rapport with customers. • Strong organizational skills and the ability to manage multiple priorities and stakeholders. • Willingness to travel for onsite meetings and business reviews as needed.

Benefits

• Competitive Salaried and Hybrid Compensation Plans • Health Care Plan (Medical, HSAs, Dental & Vision) • Retirement Plan (401k) • Life Insurance (Basic, Voluntary & AD&D) • Dependent & Health Savings Accounts • Short Term & Long Term Disability • Paid Time Off (Vacation/Sick & Public Holidays) • Training & Development Fund • Technology Stipends (for Qualifying Roles) • Work From Home • Charitable Giving to Causes You Believe In