Make every customer count with the complete Digital Experience Analytics platform.
user experience • analytics • ecommerce • web site optimization • digital experience
1001 - 5000
August 1
Make every customer count with the complete Digital Experience Analytics platform.
user experience • analytics • ecommerce • web site optimization • digital experience
1001 - 5000
• Lead & Manage: Team of Enterprise CSMs in North America, dozens of Contentsquare’s largest Enterprise customers in one of our largest regions • Talent Development: Recruit, inspire, and retain top talent; coach CSMs and help them build their toolkit for optimal performance • Metrics & Goals: Own gross retention, expansion metrics, and key performance indicators • Customer Success: Ensure high NPS, product adoption, use case alignment • Thought Leadership: Become an expert in digital experience analytics & change management • Continuous Improvement: Work with Sales, Product, Support, and other teams to drive customer value and process improvements • Strategic Relationships: Develop executive relationships, support business reviews & value alignment
• 10+ years in a consultative customer-facing role in software or consulting • 5+ years in first-line management • Demonstrated results in coaching, adoption growth, and customer satisfaction • Understanding of analytics, front-end web & mobile technologies, and common go-to-market frameworks • Strong analytical, process-oriented mindset with data-based decision-making • Knowledge in SaaS, Financial Services, or Ecommerce
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💰 Private Equity Round on 2021-08
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🔴 Lead
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🗽 H1B Visa Sponsor
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🇺🇸 United States – Remote
💰 Private Equity Round on 2022-03
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🗽 H1B Visa Sponsor