Director, Enterprise Customer Success

August 1

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Contentsquare

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user experience • analytics • ecommerce • web site optimization • digital experience

1001 - 5000

Description

• Lead & Manage: Team of Enterprise CSMs in North America, dozens of Contentsquare’s largest Enterprise customers in one of our largest regions • Talent Development: Recruit, inspire, and retain top talent; coach CSMs and help them build their toolkit for optimal performance • Metrics & Goals: Own gross retention, expansion metrics, and key performance indicators • Customer Success: Ensure high NPS, product adoption, use case alignment • Thought Leadership: Become an expert in digital experience analytics & change management • Continuous Improvement: Work with Sales, Product, Support, and other teams to drive customer value and process improvements • Strategic Relationships: Develop executive relationships, support business reviews & value alignment

Requirements

• 10+ years in a consultative customer-facing role in software or consulting • 5+ years in first-line management • Demonstrated results in coaching, adoption growth, and customer satisfaction • Understanding of analytics, front-end web & mobile technologies, and common go-to-market frameworks • Strong analytical, process-oriented mindset with data-based decision-making • Knowledge in SaaS, Financial Services, or Ecommerce