Director of Customer Success

July 20

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Description

• Manage the customer success team representatives • Interview and hire customer success representatives • Develop strategies for customer growth and retention • Review customer feedback and prioritize feature requests • Drive the resolution of any escalation and continually update the customer of any escalation status • Retain long-term relationships by providing value throughout the customer partnership • Be able to identify any red flags or risk and communicate those to the team to create an action plan • Develop and implement policies that address customer concerns • Analyze data and metrics around customer engagement and growth • Share team wins and updates with company leadership

Requirements

• 8+ years of Customer Success and Support experience • Proven track record of successfully building and nurturing customer relationships • Experience determining customer goals and creating action plans on how to achieve those goals • Self-motivated, self-starter, and focused on exceeding customer expectations • Demonstrated ability to adapt to change and excel in a fast-paced environment • Ability to occasionally travel on-site with customers and attend conferences • Demonstrated experience leading a customer success or sales team • Ability to manage and guide multiple direct reports • Track record of developing growth strategies and tracking progress • Ability to delegate tasks and track progress of team initiatives

Benefits

• Top salary • Benefits • Equity • Opportunity to work with a first class team on an impactful problem • Chance to make a vertical leap in your career