Technical Sales Coordinator

3 days ago

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iNTERFACEWARE Inc.

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Healthcare Integration • Healthcare Interoperability • Integration Engine • Health Information Exchange • HL7

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Description

• Support our growing sales team. • Ensure smooth sales, operational, and administrative processes. • Enhance the quality of service and help clients leverage Iguana solutions. • Act as a technical liaison between the client and the organization. • Facilitate communication and advocate on the client’s behalf. • Ensure right stakeholders are involved in projects, communications, and decision-making. • Understand clients' business and technical requirements. • Anticipate downstream impacts of changes and mitigate risks. • Identify and drive improvements to enhance stability and scalability. • Approach problems with proactive, solution-oriented thinking. • Conduct meetings with customer success manager for satisfaction monitoring. • Identify opportunities to improve and optimize existing processes. • Address customer inquiries and manage complex support issues. • Serve as an escalation point for high-impact support cases and projects. • Provide customer feedback and highlight opportunities to relevant teams.

Requirements

• Proven work experience in a Sales Coordinator, Technical Account Manager or similar client facing role. • Experience dealing with large customers and complex support issues. • Strong customer orientation and service skills. • An engaged, pro-active, and driven attitude. • Proven ability to build rapport, trust, and respect with customer contacts at any level – from tactical to executive. • Solid technical background with hands on experience in digital technologies. • Knowledge of the healthcare industry. • An ability to grasp customers' business objectives. • Excellent verbal and written communication skills. • Team player and able to work independently without supervision. • Ability to influence, coordinate and interact internal and external stakeholders.

Benefits

• 3 weeks holiday to start. • 100% virtual work environment. • Comprehensive health and wellness benefits package. • Commitment to nurturing and training our people.