Technical Sales Coordinator

October 10

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iNTERFACEWARE Inc.

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Healthcare Integration • Healthcare Interoperability • Integration Engine • Health Information Exchange • HL7

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Description

• Seeking a proactive Sales Coordinator to support the growing sales team. • Ensure smooth sales, operational, and administrative processes. • Enhance the quality of service and help clients leverage Iguana solutions. • Act as a technical liaison between the client and the organization. • Facilitate communication, advocate for clients, and ensure stakeholder involvement. • Understand clients' business and technical requirements. • Anticipate and mitigate risks associated with updates. • Identify improvements for technical infrastructure stability and scalability. • Conduct meetings with customer success manager to ensure satisfaction. • Manage complex support issues beyond typical help desk requests. • Provide customer feedback to relevant internal teams.

Requirements

• Proven work experience in a Sales Coordinator, Technical Account Manager or similar client facing role. • Experience dealing with large customers and complex support issues. • Strong customer orientation and service skills. • An engaged, pro-active, and driven attitude. • Proven ability to build rapport, trust, and respect with customer contacts at any level – from tactical to executive. • Solid technical background with hands on experience in digital technologies. • Knowledge of the healthcare industry. • An ability to grasp customers' business objectives. • Excellent verbal and written communication skills. • Team player and able to work independently without supervision. • Ability to influence, coordinate and interact internal and external stakeholders.

Benefits

• 3 weeks holiday to start. • 100% virtual work environment—our staff often work in sunny places! • Comprehensive health and wellness benefits package. • Commitment to nurturing and training our people.