Product Leader

November 1

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Interiors International

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Architecture • Interior design • Project management • General contractor

11 - 50 employees

Founded 1983

Description

• We are a mission-driven organization focused on strengthening client relationships and enhancing operational excellence. • As Product Leader, you will manage client retention strategy with P&L responsibility. • Develop and execute a client retention strategy. • Implement customer engagement programs to boost loyalty. • Oversee product profitability with budget strategies. • Lead cross-functional teams to ensure strong client experiences. • Proactively manage and resolve client issues. • Leverage retention metrics and feedback for strategic decisions. • Build a high-performance, client-centric culture.

Requirements

• 10+ years in SaaS or customer-focused industries with experience managing product lines, client relationships, and profitability. • Proven ability to lead cross-functional teams to achieve shared goals. • Skilled in budget management and P&L oversight, delivering significant EBITDA growth. • Expertise in addressing and resolving complex client challenges. • Strong communicator, capable of building consensus and presenting insights.

Benefits

• This position is eligible for a $1,000 employee referral bonus. • Discretionary bonuses. • Long term incentives. • Flexible paid vacation/personal time policy. • 6 weeks paid parental leave.