Senior Director, Account Management

October 17

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Interiors International

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Architecture • Interior design • Project management • General contractor

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Description

• Sr. Director, Account Management for the Nonprofit product at Togetherwork. • Strengthen customer relationships and enhance customer experience. • Lead a high-performing Account Management team. • Drive success and growth of strategic Enterprise accounts. • Understand unique needs and optimize service delivery. • Communicate proactively with clients and internal teams. • Secure contract renewals and drive customer retention.

Requirements

• 6-10+ years of experience in account management, client leadership, or related roles within the software, technology, or SaaS industry, with a focus on high-touch customer engagement. • Minimum of 2 years of experience working with large nonprofit organizations, including an understanding of their unique challenges and needs. • Proven track record of managing Enterprise accounts, with success in driving retention, securing renewals, and expanding customer relationships. • Excellent written and verbal communication skills, with the ability to clearly articulate complex ideas, strategies, and recommendations. • Intermediate PowerPoint skills with the ability to develop compelling presentations. • Strong negotiation and contract management abilities, with a history of closing high-value deals. • Exceptional analytical and problem-solving skills, adept at assessing customer needs and developing tailored solutions. • Strategic mindset, capable of understanding market trends, anticipating changes, and adapting strategies accordingly. • Highly organized and detail-oriented, with excellent time management skills to prioritize and manage multiple tasks effectively. • Customer-centric approach, dedicated to building and maintaining long-term relationships. • Collaborative team player, with a proven ability to work cross-functionally and influence without direct authority. • Bachelor's degree in a related field preferred, but not required. • Familiarity with Salesforce or other CRM software is preferred. • Experience with fundraising tools or related SaaS applications is a plus.

Benefits

• Discretionary bonuses • Long term incentives • Flexible paid vacation/personal time policy • 6 weeks paid parental leave • Employee referral bonus of $1,000