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👉 Remote Jobs NetworkBased on innovative, clever thinking, Intersystems Asia Pacific provide operational business solutions and integrated information systems for airports and airlines around the world$1. .$1
Information Technology Solutions • Airport Information Management • Flight Information Displays Systems • Airport Advertising and Content Management Systems • Airport Operational Databases
11 - 50
July 3
Based on innovative, clever thinking, Intersystems Asia Pacific provide operational business solutions and integrated information systems for airports and airlines around the world$1. .$1
Information Technology Solutions • Airport Information Management • Flight Information Displays Systems • Airport Advertising and Content Management Systems • Airport Operational Databases
11 - 50
• Drive Customer Success Outcomes • Increase renewal rates and reduce churn • Expand our revenue in accounts through cross-sell and up-sell • Influence future lifetime value through higher product adoption, customer satisfaction and overall health scores • Drive new business growth through greater advocacy and reference-ability • Define and Optimize Customer Lifecycle • Map customer journey • Develop listening points in the journey (e.g., usage, satisfaction, etc.) • Standardize interventions for each point in the journey • Define segmentation of customer base and varying strategies • Identify opportunities for continuous improvement • Learn from best practices in the industry • Manage Customer Success Activities • Onboarding • Training • Customer Success Management • Renewals • Cross-sell / Up-sell • Advocacy • Measure Effectiveness of Customer Success • Define operational metrics for the team • Establish a system for tracking metrics • Create a cadence for review within the team • Expose a subset of metrics to the executive team, company, and board • Inspire Customer Success Across Company • Create a company-wide culture of Customer Success • Align with Marketing around marketing to existing clients • Align with Product around driving product roadmap • Align with Sales around cross-sell and up-sell and focus on selling with a retention focus • Align with Finance around measurement and forecasting • Align with Executive Team around key metrics and objectives • Drive company-wide definition of the ideal customer • Create a company-wide customer feedback loop
• 10+ years of experience in leading customer-facing organizations • Ability to manage influence through persuasion, negotiation, and consensus building • Ideally combined background of post-sale and sales experience • Strong empathy for customers AND passion for revenue and growth • Deep understanding of value drivers in recurring revenue business models • Analytical and process-oriented mindset • Demonstrated desire for continuous learning and improvement • An enthusiastic and creative leader with the ability to inspire others • Excellent communication and presentation skills • An understanding of Healthcare • Relevant Bachelor's degree; preference for computer science or related degrees
• 11 paid holidays • Generous Accrued Time Off increasing with years of service • Generous paid sick time • Annual day of service
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