Operations Support Strategist

March 26

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Intrinsic Digital

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Intrinsic Digital is a mobile marketing agency that specializes in geofencing technology to acquire customers for apartments, hotels, restaurants, and retail sectors. They enhance foot traffic by utilizing standout visual advertising across all consumer devices, including mobile and connected TVs. Intrinsic Digital leverages location-based marketing strategies to create effective and targeted campaigns, offering services like animated banner ads, unskippable video commercials, and data-driven insights. Their approach includes geofencing to detect smartphone users entering "points of interest" and delivering targeted ads. The company also harnesses CTV advertising for dynamic reach on streaming platforms like Hulu and Sling TV.

Mobile Marketing • Location-Based Marketing • Geofencing • Social Media Marketing • Streaming TV Advertising

11 - 50 employees

📋 Description

• As the Operations Support Strategist, you will be the first line of defense ensuring our teams are enabled to do their best work. • You will model operational excellence and have a real impact on our continued growth and scalability. • Responsibilities will include: Monitor IT tickets daily, identifying trends and flagging tickets for escalation. • Audit and maintain HubSpot data on a daily, weekly, and monthly basis to ensure accuracy. • Review and update training materials and process documentation as needed. • Track and categorize new support requests, gathering additional information for resolution. • Coordinate IT onboarding and offboarding for new and departing employees. • Create and manage team reporting dashboards, ensuring data-driven decision-making. • Diagnose, escalate, or resolve operational and IT issues across teams and internal chats. • Create and maintain workflow automations across platforms. • Other duties as assigned.

🎯 Requirements

• 4+ years of experience building automations (Zapier preferred) • Working in a task management platform (Asana preferred) • Acting as a CRM Admin or Super User (HubSpot preferred) • Ability to analyze challenges, determine root causes, and implement effective solutions • Comfortable learning new systems and leveraging automation to improve workflows • Skilled at maintaining data integrity, auditing information, and documenting processes • Thrives in fast-paced environments while staying organized and responsive • Takes ownership, makes sound decisions, and follows through on commitments • Effectively shares ideas, listens actively, and aligns with team goals • Ability to build strong cross-functional relationships to support teamwork and knowledge sharing • Open to feedback, quick to learn, and proactive in improving processes and skills

🏖️ Benefits

• Company laptop & external monitor • $450 annual health & wellness stipend • $225 annual health & wellness stipend for child dependents • 3-4 weeks of PTO based on tenure • Paid PH holidays • Annual team building activities • A choice of seven 8-hour schedules with start times between 5 pm and 11 pm PHT • Night differential & 13th month benefits • Eligibility for quarterly sales bonuses