Field Service Engineer 2

15 hours ago

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Intuitive

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Robotics • Medical Devices • minimally invasive surgery • robotic-assisted surgery • robotic surgery

5001 - 10000

Description

• As a Field Service Engineer 2 at Intuitive, you will be an integral part of our dedicated team, responsible for the installation, support, troubleshooting, repair, and maintenance of all our products within your management designated area of responsibility. • Your primary focus will be to ensure that all service agreements and warranty obligations are met and surpassed, while consistently exceeding customer expectations. • This role demands expertise in electro-mechanical systems, acquired through specialized training, as well as exceptional customer service and communication skills. • As a Field Service Engineer 2, you will have the opportunity to work closely with our valued customers, providing technical expertise, resolving issues, and delivering outstanding support.

Requirements

• Demonstrated ability to work effectively as part of a team, collaborating with colleagues, customers, and other stakeholders to achieve common goals. • Demonstrated ability to identify, analyze, and resolve technical issues efficiently, utilizing proven problem-solving skills and critical thinking abilities. • Solid time management skills with the ability to prioritize tasks, meet deadlines, and handle multiple assignments simultaneously while maintaining attention to detail. • Ability to Travel up to 70% and within the travel and expense policy as required by management to fulfill the specific needs of the role. • Willingness to perform ad hoc tasks assigned by management. • Reside within a reasonable distance, typically within 30 miles, of the assigned territory location or other designated area as required by management to fulfill the specific needs of the role. • Ability to work a flex shift, second shift, or other type of shift as required by management to fulfill the specific needs of the role. • Demonstrate individual characteristics expected of Intuitive personnel (eg. Character, capacity, energy, experience).