Implementation Manager

March 15

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Invert

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Invert is a company that specializes in bioprocess data management and analysis. They provide a comprehensive suite of products designed to collect, clean, standardize, and contextualize bioprocess data. Their tools offer powerful features for data integration, analysis, machine learning, and modeling, enabling scientists and researchers to streamline experiments, analyze data more efficiently, replace manual workflows, and generate predictive models. Invert's solutions aid in reducing cycle times and enhancing collaboration by allowing users to generate reports, add interactive plots, and share insights with collaborators. Their technology is versatile, integrating with various hardware and software platforms, ensuring that data is reliable and accessible across multiple sites and for numerous collaborators.

11 - 50 employees

☁️ SaaS

🧬 Biotechnology

💰 Venture Round on 2022-03

📋 Description

• At Invert, we are on a mission to dramatically reduce the dollar and time cost of using biology to manufacture ~everything. • Our customers use bioprocessing to do things like: produce new therapies to combat disease, create new biomaterials to solve the environmental crisis, and manufacture essential chemicals cleanly. • The Invert team is composed of creative and talented engineers, data scientists, biologists, and more, and we are supported by amazing investors. • You will join as a founding member of Invert’s Customer Experience (CX) team. • This team is responsible for ensuring our customers achieve success with Invert’s software, from technical implementation and onboarding, through long-term adoption and value realization. • The team is tasked with leading customer implementations, long term customer engagement & success, customer support, product feedback & advocacy, and cross-functional collaboration.

🎯 Requirements

• You deeply understand the science of bioprocessing, including both upstream and downstream processes, to effectively support customer needs and speak their language. • You are able to discuss scientific and technical concepts with customers to ensure successful implementation. • 5-7 years in customer experience - either software implementation, customer success, or account management, ideally in SaaS focused on biotech, life sciences, or another technical domain. • Prior startup experience is a plus. • Minimum of a B.S. in a STEM major • Strong action bias and problem-solving mindset. • Ability to quickly grasp complex technical domains. • Comfort with ambiguity and changing priorities. • Strong communication and stakeholder management skills. • High degree of curiosity and eagerness to improve customer experience. • Experience with AI tooling/LLMs, or a strong desire to incorporate these tools into your workflows.

🏖️ Benefits

• High-growth startup with impactful work • Fully remote, distributed across US and European time zones • Competitive salary, equity, and benefits • New laptop, monitor, and accessories of your choice • Frequent team off-sites • Unlimited PTO