Director, Site Reliability Engineering

March 6

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Invoca

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Invoca is a leading provider of a revenue execution platform designed to help marketing, sales, and contact centers drive more revenue. They specialize in call tracking, artificial intelligence, and interaction management to optimize revenue growth. Their innovative platform connects marketing investments directly to offline sales through AI capabilities, offering detailed insights into buyer behavior from calls. Invoca supports a wide range of industries including automotive, financial services, healthcare, home services, insurance, retail, telecom, and travel & hospitality. The company is recognized for helping businesses optimize ad spend and improve campaign performance through full attribution for every call.

Inbound Call Marketing • Call Tracking • Call Intelligence • Pay-Per-Call Advertising • Phone Leads

201 - 500 employees

Founded 2012

🤖 Artificial Intelligence

🤝 B2B

📡 Telecommunications

📋 Description

• Invoca is the industry leader and innovator in AI and machine learning-powered Conversation Intelligence. With over 300 employees, 2,000+ customers, and $100M in revenue, there are tremendous opportunities to continue growing the business. • Reliability Engineering is Invoca's foundation. We provide the infrastructure, tools, and observability for Invoca to build whatever is needed. • Holistically, the SRE Group is responsible for production uptime and observability across dimensions of cost, performance, and analytics. We support Invoca’s mission by providing realtime, highly-available infrastructure for call routing, audio processing, transcription, data storage, numerous APIs, and more. • Leadership acts as an escalation point for their team and is expected to participate in the incident commander on-call rotation approximately two days per month. • You are a former SRE, DevOps engineer, infrastructure architect, or infrastructure-focused software engineer with significant management experience.

🎯 Requirements

• 5+ years of hands-on experience in an SRE, DevOps, sysadmin, or infrastructure engineering role • Have strong opinions coupled with an open mind for infrastructure design, architecture, and automation based on organizational context, experience, and industry practices • Ability to use understanding of both established systems and general industry direction to help guide strategic decisions • A breadth of knowledge and best practices in various core infrastructure technologies, particularly those in use at Invoca or similar: • Cloud computing fundamentals, particularly in AWS & GCP • Containerization, specifically Docker and Kubernetes via kops • Linux, especially Debian • Configuration management tooling, particularly Chef • Observability tooling, we use Prometheus, Grafana, Thanos, Karma, and ELK • Telephony with SIP, FreeSWITCH, and Kamailio • Other ownership areas include Kafka, Consul, MySQL • Ability to successfully work and manage in a remote-first and asynchronous communication culture • Ability to coordinate complex technical projects while providing high-level progress updates in clear, business-friendly terms • Can reliably and quickly diagnose problems with people, process, and technology, find agreement, and drive to resolution • Ability to ask good questions, get to decisions, stay curious, and promote psychological safety • Help the team clarify and break down larger problems along with defining constraints to leverage their technical expertise when designing and implementing solutions • Use metrics, data, and your team’s collective experience to drive development decisions and maximize value/ROI, reduce risk, and deliver with a high bar for quality • Display a strong sense of operational excellence, ownership for your services, and production uptime • Ability to set high standards coupled with deep devotion for your team’s success • Ability to promote a culture of understanding, learning, support, quality, and reliability • 3+ years of experience directly managing SRE, DevOps, sysadmin, or other infrastructure teams • Significant experience as a hiring manager • Experience building, staffing, and maintaining high-performing engineering teams

🏖️ Benefits

• Paid Time Off - Invoca encourages a work-life balance for our employees. We have an outstanding PTO policy, starting at 20 days off, for all full-time employees. We also offer 16 paid holidays, 10 days Compassionate Leave, 3 days volunteer time and more. • Healthcare - Invoca offers a health care program that includes medical, dental and vision coverage. There are multiple plan options to choose from so you can make the best choice for yourself, partner and family. • Retirement - Invoca offers a 401(k) plan through Fidelity with a company match of up to 4%. • Stock options - All employees are invited to ownership in Invoca through stock options. • Employee Assistance Program - Invoca offers well-being support on issues ranging from personal matters to everyday life topics through the WorkLifeMatters program. • Paid Family Leave - Invoca offers up to six weeks 100% paid leave for baby bonding, adoption, and caring for family members. • Paid Medical Leave - Invoca offers up to twelve weeks 100% paid leave for childbirth and medical need. • Sabbatical - We thank our long-term team members with an additional week of PTO along with a bonus after 7 years of service. • Wellness Subsidy - In further support of your well-being, Invoca provides a wellness subsidy that can be applied to a gym membership, fitness classes and more.