Bilingual Patient Support Specialist - Remote

3 days ago

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IQVIA

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IQVIA is a global leader in data analytics and technology solutions, dedicated to improving health outcomes. The company utilizes its Connected Intelligence platform to harness the power of advanced data analytics and artificial intelligence, facilitating innovation in healthcare. IQVIA focuses on various areas, including clinical research, technology, and consulting services to solve complex healthcare challenges and accelerate the delivery of new therapies to patients.

Technology • Consulting • Clinical Development

10,000+ employees

⚕️ Healthcare Insurance

🧬 Biotechnology

🤖 Artificial Intelligence

💰 Post-IPO Debt on 2023-11

📋 Description

• In either a field or contact center based capacity, the Patient Support Solutions (PSS) Specialist DEDICATE acts as a central source patient support program liaison and resource. • Responds to PSS program incoming calls and communications within quality standards. • Performs outbound calling as it applies to specific PSS program requirements. • Delivers a seamless service and support to the pre-established list of end users of the STI Patient Support Solutions programs. • Leverages an advanced ability to facilitate drug insurance navigation on behalf of patients according to patient’s province of residence.

🎯 Requirements

• University degree, including advanced or equivalent active healthcare practitioner professional designation (nurse, pharmacist, pharmacy technician, social worker, etc.) preferred. • Minimum of 1 year of relevant experience, with work experience in pharmacy, patient assistance, nursing, specialty pharma and a call center are considered strong assets. • Fluently bilingual in French and English. • Detailed knowledge of health insurance and health plan coverage as well as an understanding of pharmacy transactions and claims review. • Strong computer and telecommunication skills with an advanced ability to establish rapport through telephone contact. • Advanced knowledge of computer environments and basic computer programs (Excel, Word and Outlook). • Strong communication skills, excellent telephone etiquette, a keen eye for accuracy and the ability to quickly evaluate and respond to an array of inquiries. • Able to organize workflow, have high time management skills to meet client and customer deadlines with accurate transaction and process documentation. • Possess a strong ability to coordinate various patient services in a timely manner resulting in quick and continued access to therapy. • The ability to multitask is vital to this role along with flexibility on support hours. • Ability and willingness to work rotating shifts, 9am-9pm AST, Monday to Friday. • Willingness to seek opportunities to advance professional development, such as volunteering for special projects or participating as a committee member.

🏖️ Benefits

• Measures of adaptation for applicants with disabilities are available upon request. • All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, marital status, or any other status protected by applicable law. • Participate in meetings and continuing educational sessions, as required. • Represent STI Technologies Limited in external activities, as appropriate.