IT Support Specialist

March 1

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Ismira Recruitment & Crewing Agency

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Our company offers recruitment and manning services to the foreign employers and cruise companies. We perform professional selection, training, and processing to provide our employers with qualified and motivated personnel. The chain of our branches and partners in Belarus, Russia, Latvia, Estonia, Bulgaria, Ukraine, Poland, Uzbekistan, Georgia gives us an access to international labor markets, which are able to supply a growing number of employees every year.

Recruiting • Manning • Crewing

2 - 10 employees

📋 Description

• The position of IT Support Specialist assists in the IT operations onboard the vessel supporting all Hotel related computer equipment, with a particular focus on, but not limited to, technology and equipment in Guest Staterooms. • Assembles and configures basic network components. • Performs basic troubleshooting to isolate and diagnose common problems, including but not limited to in-stateroom equipment for In-Stateroom Entertainment (ISE, including Interactive TV) and telephone problems (IT-Managed PBX). • Image in-stateroom equipment for ISE/ITV. • Ensures proper installation and provides first-level support for all IT-supported PC’s and peripherals including ShipNet workstations, Internet café workstations (Mac or PC), and devices supporting ISE/ITV and Digital Signage. • Installs, set up and/or replace telephones. (On ships with an IT-Managed PBX) • Set up, monitor, and break down embarkation check-in equipment and operations, where allowed by government agencies. • Responsible for logging all time and work as well as reviewing incident tickets in the onboard incident management system and monitor respective technician’s queue. • Provides after-hours support for any IT-related issue.

🎯 Requirements

• Minimum of six months experience in a technical user-assistance role such as a helpdesk. • CompTIA’s A+ and/or N+ Certification preferred. • Working knowledge of computer hardware and software, with a focus on operating systems (Windows, Mac OS, and Linux) and business application suites. • Ability to conduct basic network troubleshooting (in particular; LAN’s), including knowledge of standard network cabling. • Associate’s Degree in Computer Science or related field from an accredited university or the international equivalent, or equivalent related experience. • Excellent English language level • Minimum 21 years old

🏖️ Benefits

• Work in Royal Caribbean Cruises Ltd. named one of the Top-Rated Workplaces • Earn recognition and career advancement opportunities • Travel around the World • Experience working with more than 72 nationalities • Permanent job with contract 6-8 months onboard followed by 60 days of vacation • Save Money as you do not pay for food and accommodation on board • Competitive salary (find out when apply) • Visa fee will be reimbursed on board • Medical insurance provided during contract